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meghana konnipati

@meghanakonnipati

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Accomplished SAP Product Engineer with expertise in system optimization.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am an accomplished SAP Product Engineer with over 2.7 years of experience in supporting, configuring, and optimizing SAP solutions. My expertise spans across various SAP modules, including SAP Business ByDesign, SAP HANA, and SAP SRM. I have a strong track record of managing and resolving complex tickets using ServiceNow, ensuring strict adherence to SLAs and delivering timely resolutions.

Throughout my career, I have collaborated with both functional and technical teams to drive system improvements and enhance user experiences. I have successfully delivered comprehensive support for over 2,500 global clients, including notable companies like Nokia and Hilti. My contributions include leading ServiceNow migration initiatives, authoring Knowledge Base Articles, and providing mentorship to global teams, which have significantly improved operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Product Support Engineer

Current

SAP Labs India

Sep 2022 - Present (2 years 9 months)

Delivered comprehensive support for SAP Business ByDesign, specializing in Tenant Lifecycle (TLC), SRM, and HCM modules, serving over 2,500 global clients. Managed and resolved critical customer tickets using ServiceNow, maintaining a 100% SLA record, and led Global Queue Management. Authored and maintained over 100 Knowledge Base Articles (KBAs), providing mentorship and training to global teams.

SAP Business ByDesign ServiceNow Tenant Lifecycle (TLC)SAP HCM Knowledge Base

Education

Degrees, certifications, and relevant coursework

Sri Venkateswara University

Bachelor of Science, Science

Grade: 75 percent

Completed a Bachelor of Science degree, focusing on core scientific principles and methodologies. Gained foundational knowledge relevant to various scientific disciplines.