vipin 09

I’m an IT Support Professional with 4+ years of experience across enterprise IT support and ERP administration, including contract and project-based engagements in hospitality, retail, and consulting environments. I specialize in Microsoft Dynamics Navision ERP support for retail operations, stepping into complex setups quickly and keeping services stable.

At Square Yards Consulting Pvt. Ltd., I currently serve as an Sr. IT Executive, leading a small team and providing L1/L2 technical support to resolve hardware, software, and network incidents with minimal downtime. I administer Windows Server and Active Directory, manage LAN/WAN connectivity and VPN access, and configure firewall policies, NAT rules, and security settings. I also handle incident tracking and resolution through the Square Beats ticketing tool with both remote and on-site support.

Previously, as the primary IT and ERP support resource for Trimexfoods Pvt. Ltd., I supported Microsoft Dynamics Navision retail workflows for 50+ outlets and 100+ users, resolving 50+ daily incidents across billing, inventory, sales order, and finance. Earlier at Crowne Plaza (IHG), I supported 300+ end users during the contracted phase and 120+ core staff directly, administering Windows Server 2019/2022 and Active Directory, managing Microsoft Office 365 (including MFA), and troubleshooting LAN/WAN, IP conflicts, and Wi-Fi issues—reducing downtime by ~80% while maintaining ~99% system availability.