Looking for a job

Vinit Sharma

@vinitsharma

Message

I build customer-focused products and operational workflows from discovery through live deployment.

India

Message

What I'm looking for

I'm looking to build customer-focused products, translate Voice of Customer insights into improvements, and lead cross-functional delivery from requirements through production.

I've led customer lifecycle, onboarding, retention, and workflow operations at Bhanzu, OYO, Jodo, and BYJU'S, turning customer feedback and lifecycle KPIs into process and product improvements.

I built VIORA, a live hotel booking platform, end to end—defining customer, partner, and admin workflows and delivering its React, Node.js, PostgreSQL, and REST API stack through production deployment.

Experience

Work history, roles, and key accomplishments

Current

Customer Lifecycle Manager – Operations

Current

Bhanzu

Feb 2025 - Present (1 year 7 months)

Leading customer onboarding, engagement, and retention operations across the customer lifecycle. Identifying lifecycle friction points and implementing targeted interventions to improve activation, retention, and customer outcomes.

Customer Lifecycle Management Retention Workflow governance KPI Analysis Cross Functional Collaboration

Key Accounts & Operations Manager

OYO

Mar 2024 - Dec 2024 (9 months)

Managed key accounts, operational workflows, and SLA compliance. Drove root-cause analysis and resolution of customer escalations with cross-functional stakeholders.

Key Account Management Operations SLA Compliance Root Cause Analysis Escalation Management

Business Development Manager

Nivav Homelifts

May 2023 - Jan 2024 (8 months)

Responsible for business development activities at Nivav Homelifts.

Senior Customer Success Associate – Operations

Jodo

Aug 2022 - Mar 2023 (7 months)

Managed customer onboarding and lifecycle engagement. Executed retention initiatives, identified customer pain points, and coordinated internal resolution.

Customer Success Onboarding Retention Customer Pain Point Analysis

Senior Product Associate – Operations & CX

BYJU'S

Mar 2019 - Aug 2022 (3 years 5 months)

Contributed to SOP and workflow enhancements to improve operational efficiency. Analyzed Voice of Customer insights to identify customer-experience and product improvement opportunities.

SOP Enhancement Workflow Optimization Customer Voice and Voice of Customer (VoC) Analytics Customer Experience Retention

Education

Degrees, certifications, and relevant coursework

Product Manager Accelerator X

Certified Product Manager, Product Management

2024 -

Completed structured product-management training covering product discovery, requirements, prioritization, product strategy, analytics, and execution.