Open to opportunities

Vinicius Fernandes

@viniciusfernandes

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Social Media Specialist with experience in community management, campaign coordination, and client communication.

Malta

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What I'm looking for

I am looking for a role where I can apply community management and campaign coordination skills, work cross-functionally with marketing, and grow in digital strategy and analytics.

I am a Social Media Specialist with a degree in Social Communication and hands-on experience supporting brands like Panasonic do Brasil and BR Malls. I focus on community management, crisis response, campaign coordination, and data-informed improvements to engagement.

My background spans agency and in-store roles, where I supported account teams, managed timelines and deliverables, prepared briefings and reports, and maintained direct client communication. I have experience with CRM analysis, social monitoring platforms, and cross-functional collaboration with marketing teams.

Currently I work as a Fashion Advisor in Sliema, Malta, bringing customer-facing skills, visual merchandising support, e-commerce order preparation, and inventory management to complement my digital marketing expertise.

Experience

Work history, roles, and key accomplishments

Current

Fashion Advisor

Current

Bigbon Group - Bershka

Jan 2025 - Present (8 months)

Provided personalized fashion consultancy, supported visual merchandising and in-store campaigns, and optimized stockroom operations to improve inventory accuracy and e-commerce order fulfilment.

Customer Service Visual Merchandising Inventory Management Cashiering

Junior Advertising Assistant

Repense Agency - Panasonic

May 2024 - Oct 2024 (5 months)

Supported account teams with project coordination, client communication, and monthly publication schedules, producing briefs and status reports to guide campaign execution.

Client Communication Project Management Reporting

Junior Community Manager

Dynamind Agency - BR Malls

Oct 2023 - Aug 2024 (10 months)

Managed weekend and holiday shifts handling client social media interactions and support for BR Malls, focusing on timely responses and data classification.

Social Media Support Community Management Data Classification Customer Service Weekend Shift Operations

Community Manager Assistant

Repense Agency - Panasonic

Sep 2023 - May 2024 (8 months)

Monitored and responded to social media interactions, assisted in crisis management and customer support, and analyzed CRM data to improve engagement and report community metrics.

Community Management Crisis Management Reporting Customer Support Metrics

Junior Community Manager

MRM Brazil - BR Malls

Nov 2022 - Oct 2023 (11 months)

Handled social media interactions and customer support via Stilingue, monitored and classified data continuously, and managed crisis situations to optimize CRM outcomes.

Stilingue Community Management Crisis Response Monitoring Customer Support

Administrative and Commercial Assistant

USP - São Paulo University

Jan 2023 - Jun 2023 (5 months)

Managed student enrollment and documentation, processed payments and contracts, and provided customer service while maintaining partner company communications.

Enrollment management Documentation Customer Service Payments Processing

Social Media Customer Support

Elite Brazil

Nov 2020 - Oct 2022 (1 year 11 months)

Managed customer inquiries through Buzzmonitor, optimized support routines, and provided specialized support for Oi Telecomunicações across multiple channels.

Customer Support