Vinicius Costa
@viniciuscosta
I resolve network incidents and deliver N3 technical support around the clock.
BrazilWhat I'm looking for
I'm providing N3 technical support and incident response in an Internet Service Provider's Network Operations Center, helping maintain network uptime and continuity for end customers.
I monitor network health in real time, diagnose incidents, work within SLA targets, and configure and troubleshoot Huawei, MikroTik, Ubiquiti, and Juniper equipment. I also communicate technical status clearly to internal teams, translating complex details into plain-language updates.
Alongside operations work, I've built websites, applications, and systems for clients as a freelance full-stack developer. I manage requirements, architecture, deployment, and ongoing support across web, mobile, and desktop projects using JavaScript, React, TypeScript, Flutter, Python, and Kotlin.
My background in software and game development strengthens the troubleshooting, debugging, and problem-solving approach I bring to customer-reported technical issues.
Experience
Work history, roles, and key accomplishments
Technical Support / NOC Analyst
Internet Service Provider
Jan 2024 - Present (2 years 7 months)
Provided N3 technical support and incident response for network and infrastructure issues, ensuring service uptime and continuity. Monitored network health, diagnosed incidents, and resolved issues within SLA targets.
Freelance Full Stack Developer
Self Employed
Jan 2021 - Present (5 years 7 months)
Planned, built, and maintained websites, applications, and systems for various clients across web, mobile, and desktop. Owned the full project lifecycle from requirements to deployment and support.
Freelance Game Developer
Self Employed
Jan 2017 - Present (9 years 7 months)
Designed and developed digital games from concept to launch, maintaining a portfolio of shipped and in-progress projects.
Education
Degrees, certifications, and relevant coursework
Vinicius hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Website
portfolio.cyberhat.com.brPortfolio
portfolio.cyberhat.com.brJob categories
Skills
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