Vindhuja Venugopal

I am a dedicated Technical Support Specialist with over five years of experience in SaaS, IT support, and customer service. My journey has equipped me with the skills to troubleshoot complex software issues and communicate effectively with cross-functional teams, ensuring high levels of customer satisfaction. I thrive in both enterprise and startup environments, where I have consistently demonstrated my ability to learn quickly and contribute to product improvements.

In my recent role at Concentrix, I delivered multi-channel technical support, resolving over 40 inquiries daily while maintaining a strong understanding of product updates and internal policies. My commitment to achieving performance metrics such as First Call Resolution and Customer Satisfaction has driven me to excel in my role. I also have experience as a Software Quality Analyst, where I collaborated with developers to ensure seamless user experiences through rigorous testing and quality assurance processes.

My technical skills include proficiency in Azure Cloud Fundamentals, Java, Selenium, and various ticketing systems like Zendesk. I am passionate about process improvement and cross-team collaboration, always seeking opportunities to enhance customer experiences and operational efficiency.