Vindhuja M V
@vindhujamv
Results-driven Digital Marketing Specialist with a passion for social media.
What I'm looking for
I am a results-driven Digital Marketing Specialist with a strong background in customer service and a deep passion for social media advertising and email marketing. My journey in digital marketing began with a focus on understanding customer needs, which has allowed me to create impactful marketing strategies that resonate with target audiences. Currently, I am seeking opportunities at larger, growth-focused companies where I can contribute my skills and take on new challenges.
In my current role at Nos2 Research & Development, I manage end-to-end social media strategy and content across platforms such as Instagram, Facebook, and YouTube. Through consistent and targeted posting, I have successfully increased overall engagement by 25-30% within just a few months. Additionally, I have planned and executed Facebook Meta Ads campaigns that have led to a significant increase in website traffic and lead generation. My analytical skills enable me to make data-driven decisions that continuously improve campaign performance.
Prior to my current position, I worked at Sutherland Global Services, where I honed my customer service skills by handling high-volume customer queries and providing real-time assistance. My experience in customer-centric communication has been invaluable in my marketing career, allowing me to maintain a customer-first mindset in all my marketing efforts. I am excited to bring my frontline customer insight and hands-on marketing experience to a new team.
Experience
Work history, roles, and key accomplishments
Digital Marketing Specialist
Nos2 Research & Development Private Limited
Oct 2021 - Present (3 years 8 months)
Managed end-to-end social media strategy and content across platforms like Instagram, Facebook, and YouTube, increasing overall engagement by 25-30%. Planned, created, and ran Facebook Meta Ads campaigns, achieving a modest increase in website traffic and growth in lead generation.
Associate CS Internet
Sutherland Global Services
Apr 2018 - Oct 2019 (1 year 6 months)
Handled high-volume customer queries via email and live chat with accuracy and empathy, ensuring resolution and customer satisfaction. Collaborated with internal teams to escalate and resolve complex cases, maintaining service-level agreements (SLAs) and contributing to team KPIs.
Education
Degrees, certifications, and relevant coursework
Google (via Coursera)
Professional Certificate, Digital Marketing & E-commerce
Completed a comprehensive program covering SEO, SEM, email marketing, e-commerce, analytics, and customer journey mapping. Gained hands-on experience with tools such as Google Ads, Google Analytics, MailChimp, and Shopify.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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