Open to opportunities

Vinay Pandey

@vinaypandey2

I am a customer support professional with a mechanical engineering background, strong troubleshooting and teamwork skills.

India

Message

What I'm looking for

I seek a collaborative, growth-oriented role where I can combine customer support and engineering skills, contribute to process improvements, and continue learning.

I am a passionate customer support professional with a B.Tech in Mechanical Engineering, combining technical knowledge with strong client-facing skills. I thrive on solving problems and delivering timely solutions.

At Enser Communication I handled customer queries via phone, chat, and email, logged interactions in CRM, coordinated escalations, and consistently met response and resolution targets. I provided troubleshooting and effective solutions to service-related issues.

Earlier internships at NRB Bearings and Flexituff gave me hands-on experience with CNC operations, flexible manufacturing systems, extrusion processes, and quality inspection. I assisted senior engineers in troubleshooting and optimizing machining and production processes to improve efficiency.

I am seeking a role in a forward-thinking organization where I can apply my hybrid skills in support and manufacturing, learn continuously, and contribute to measurable improvements.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Enser Communication

Apr 2025 - Aug 2025 (4 months)

Handled customer queries via phone, chat, and email, meeting response time and resolution targets while maintaining high satisfaction. Logged interactions in CRM, provided troubleshooting solutions, and coordinated escalations to improve service delivery.

Customer Support CRM Phone Support Chat Support Email Support Troubleshooting Escalation Management Communication

Intern

NRB Bearings

Jun 2023 - Jul 2023 (1 month)

Supported CNC machine operations and assisted troubleshooting of CNC errors, contributing to improved operational efficiency. Collaborated with senior engineers on flexible manufacturing systems and machining process optimization.

Flexible Manufacturing Systems Process Optimization Mechanical Engineering Team Collaboration

Production Engineer Intern

Flexituff

May 2019 - Jul 2019 (2 months)

Gained hands-on experience in plastic film extrusion and quality control, assisting in production troubleshooting and efficiency improvements. Performed inspections and contributed to process optimizations to support consistent product quality.

Production Engineering Extrusion Quality Control Troubleshooting Process Control

Education

Degrees, certifications, and relevant coursework

Govind Ballabh Pant Institute of Engineering & Technology, Pauri Garhwal

Bachelor of Technology, Mechanical Engineering

2021 - 2024

Activities and societies: Internships and practical projects including NRB Bearings (CNC operations, flexible manufacturing systems, and troubleshooting) and work on manufacturing process optimization and quality control.

Completed a Bachelor of Technology in Mechanical Engineering with practical focus on manufacturing and industrial internships.

Central Institute of Plastic Engineering and Technology, Dehradun

Diploma in Plastic Engineering and Technology, Plastic Engineering and Technology

2018 - 2021

Activities and societies: Interned at Flexituff (plastic film extrusion and quality inspection), gained experience in extrusion processes, troubleshooting production issues, and quality control.

Completed a Diploma in Plastic Engineering and Technology with hands-on training in plastic processing and quality inspection.