Vilayat Ali

I have over a decade of hands-on experience setting up and running backpackers' hostels, focused on delivering consistently high guest satisfaction while maintaining smooth daily operations. I specialize in operational leadership across front desk, housekeeping, maintenance, travel desk and F&B services.

I have a strong track record of measurable results: sustaining 8+ OTA ratings, creating and maintaining a green P&L with a 70-30 profitability/expense ratio, achieving operational break-even within six months, and increasing in-house revenue by 60% through menu and service design.

I recruit, train and lead cross-functional teams (10+ hires), run surprise audits to drive continuous improvement, and design guest programming—50+ events including musical nights and storytelling—to build community and loyalty. I prioritize guest safety with strict anti-harassment and substance policies and have coordinated with embassies to support stranded international travellers.

I work with tools like eZee Solutions and Zoho Books and bring strengths in budgeting, financial audits, strategic planning and revenue growth. I am driven to lead hostels or small properties where I can improve operations, mentor teams and deliver memorable, safe guest experiences.