Vikki Tormala
@vikkitormala
IT Business Analyst and Scrum Master who turns business needs into actionable technical requirements for successful delivery.
United StatesWhat I'm looking for
I’m an IT Business Analyst and Scrum Master with 12+ years of experience in requirements elicitation, stakeholder engagement, and Agile methodologies. I’m passionate about translating business needs into clear, actionable technical requirements that enable efficient development and deliver solutions that exceed end-user expectations.
In roles across the State of Michigan, Jackson National, and Michigan State University, I served as a key liaison between business stakeholders and technical teams—eliciting, analyzing, and documenting detailed business and functional requirements. I also coordinated technology delivery across the project lifecycle, supported iterative development using Agile/Scrum, and designed web and in-house solutions (including the university’s Pandemic Flu Information site).
As a leader, I’ve managed and coached IT professionals responsible for administration, design, development, implementation, and support of technology solutions. At the State of Michigan, I mentored teams using performance metrics and coaching that drove 40% of team members to high-performance ratings, and at the Seminole Tribe of Florida I’ve continued a user-centric approach to improve adoption and empower end-users. I bring credentials including ITIL 4®, Professional Scrum Master I, and Agile Scrum Master, along with practical tool expertise in Azure DevOps, Jira, Confluence, ServiceNow, and SQL.
Experience
Work history, roles, and key accomplishments
Applications Support IT Manager
Seminole Tribe of Florida
Jan 2024 - May 2026 (2 years 4 months)
Led and coached IT professionals responsible for administering, designing, developing, implementing, and supporting custom and commercial technology solutions. Served as Interim Tribal Event Team Lead for inaugural special events by coordinating logistics and leading cross-functional teams to ensure successful execution.
Information Technology Manager
State of Michigan
Apr 2017 - Jan 2024 (6 years 9 months)
Managed an IT team developing software solutions and reporting to support public assistance program utilization for Michigan residents. Established performance metrics that enabled 40% of team members to achieve high-performance ratings and coached to promote five team members.
Interim Information Technology Manager
State of Michigan
Jan 2017 - Apr 2017 (3 months)
Led and mentored an IT team in building software solutions and analytical reporting to track public assistance program utilization for Michigan residents. Delivered actionable insights to leadership to support data-driven decision-making.
IT Business Analyst & Scrum Master
State of Michigan
Aug 2015 - Dec 2016 (1 year 4 months)
Coordinated a team of eight developers by eliciting, analyzing, and documenting detailed business and functional requirements as a key liaison between stakeholders and technical teams. Applied State of Michigan SUITE/SDLC methodologies with Agile and Scrum to support iterative delivery and timely, high-quality project outcomes.
Adjunct Instructor
Baker College
Jan 2006 - Dec 2015 (9 years 11 months)
Taught database design, web development, and SQL query development, emphasizing effective stakeholder communication to define scope. Guided learners in eliciting and defining project scope so technology solutions aligned with business needs and expectations.
IT Business Analyst & QA Analyst II
Jackson National
Oct 2013 - Aug 2015 (1 year 10 months)
Facilitated development of an in-house system adopted by front-line customer associates by gathering and translating business requirements. Designed and executed comprehensive test plans and provided post-implementation support while collaborating cross-functionally to meet tight delivery timelines.
Technical Training Specialist
Michigan State University
Feb 2002 - Jun 2004 (2 years 4 months)
Delivered training on computer applications, tailoring instruction to participants’ business functions and needs to improve technology productivity. Enabled learners to apply tools effectively for day-to-day operations through practical, stakeholder-centered guidance.
Education
Degrees, certifications, and relevant coursework
Baker College
Post-baccalaureate Certificate, Project Management and Planning
Completed a post-baccalaureate certificate in project management and planning through Baker College Online.
Baker College
Bachelor of Business Administration, Marketing
Grade: Summa Cum Laude
Earned a Bachelor of Business Administration with a concentration in marketing, graduating Summa Cum Laude.
Baker College
Master of Science in Administration, Human Resources
Completed a Master of Science in Administration with a focus on human resources through Baker College Online.
Central Michigan University
Bachelor of Business Administration, Management
Earned a Bachelor of Business Administration with a concentration in management from Central Michigan University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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