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Vidya Keshava

@vidyakeshava

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Strategic Customer Success Specialist with expertise in SaaS training.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages professional growth, and allows me to leverage my skills in customer success and training.

I am a strategic and results-driven Customer Success & SaaS Enablement Specialist with over 2.9 years of experience. I have successfully led enterprise-scale onboarding, product training, and client engagement for high-stakes clients such as Ernst & Young and AuthBridge. My commitment to excellence has been recognized with awards for Customer Satisfaction Excellence, showcasing my ability to drive product adoption, retention, and stakeholder alignment.

Throughout my career, I have designed scalable learning frameworks and managed cross-functional implementations, ensuring that business objectives align with a seamless client experience. My adaptability and collaborative approach have allowed me to deliver measurable outcomes in fast-paced environments, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

SaaS Product Trainer & L&D Lead

Current

Kredifi Pvt Ltd

Feb 2022 - Present (3 years 5 months)

As the primary account manager and product trainer for Ernst & Young (EY), I led end-to-end client success, product enablement, and stakeholder engagement across multiple departments. Spearheaded enterprise-level onboarding and SaaS product training programs for EY, resulting in a 35% boost in feature adoption and improved usage depth across global teams.

Onboarding Learning Experience Design Customer Lifecycle Management Cross Functional Collaboration Project Management Stakeholder Management

Operations Representative

Concentrix

May 2021 - Present (4 years 2 months)

Supported UK-based banking operations for Trustee Savings Bank (TSB) as part of Concentrix's outsourced customer management team. Managed end-to-end customer support for retail banking clients, resolving account queries and transaction disputes with high first-call resolution rates.

Customer Support Financial Compliance CSAT Banking Operations Data Protection

Education

Degrees, certifications, and relevant coursework

Bangalore University

Bachelor of Computer Application, Computer Science

Studied core computer science concepts including programming languages like MySQL, Java, Python, Visual Basic, and C++. Completed a project on E-commerce focusing on Cold Start Recommendations.