Vidya Keshava
@vidyakeshava
Strategic Customer Success Specialist with expertise in SaaS training.
What I'm looking for
I am a strategic and results-driven Customer Success & SaaS Enablement Specialist with over 2.9 years of experience. I have successfully led enterprise-scale onboarding, product training, and client engagement for high-stakes clients such as Ernst & Young and AuthBridge. My commitment to excellence has been recognized with awards for Customer Satisfaction Excellence, showcasing my ability to drive product adoption, retention, and stakeholder alignment.
Throughout my career, I have designed scalable learning frameworks and managed cross-functional implementations, ensuring that business objectives align with a seamless client experience. My adaptability and collaborative approach have allowed me to deliver measurable outcomes in fast-paced environments, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
SaaS Product Trainer & L&D Lead
Kredifi Pvt Ltd
Feb 2022 - Present (3 years 5 months)
As the primary account manager and product trainer for Ernst & Young (EY), I led end-to-end client success, product enablement, and stakeholder engagement across multiple departments. Spearheaded enterprise-level onboarding and SaaS product training programs for EY, resulting in a 35% boost in feature adoption and improved usage depth across global teams.
Operations Representative
Concentrix
May 2021 - Present (4 years 2 months)
Supported UK-based banking operations for Trustee Savings Bank (TSB) as part of Concentrix's outsourced customer management team. Managed end-to-end customer support for retail banking clients, resolving account queries and transaction disputes with high first-call resolution rates.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Bachelor of Computer Application, Computer Science
Studied core computer science concepts including programming languages like MySQL, Java, Python, Visual Basic, and C++. Completed a project on E-commerce focusing on Cold Start Recommendations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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