vidhushi sanyal
@vidhushisanyal
I manage customer relations, business operations, and aviation security across service-driven organizations.
IndiaWhat I'm looking for
I've managed aviation security, customer relations, and operational delivery for IndiGo, AK Infra, and family-run Delhi Public School canteen services in Lucknow.
At IndiGo, I managed security operations, staff deployment, stakeholder coordination with BCAS, AAI, and local police, operational reporting, dummy security checks, and ramp safety hazards across Northern Region and international sectors. I also supported passenger handling at SpiceJet and customer service roles in insurance and front-office operations.
Most recently, I oversaw vendor coordination, billing, food service, staff, and daily operations across five Delhi Public School canteen branches. I'm now looking to bring my leadership, customer service, and operational management experience to a dynamic organization.
Experience
Work history, roles, and key accomplishments
Self Employed - Family Catering Business
Delhi Public School Canteen Services
Oct 2023 - Jan 2026 (2 years 3 months)
Managed family-owned catering and canteen operations across five branches of Delhi Public School in Lucknow. Handled vendor coordination, customer service, billing, operations, and food service management.
Customer Relation Manager & Administrative Officer
AK Infra Pvt. Ltd.
Jan 2022 - Oct 2023 (1 year 9 months)
Managed customer relations, administrative operations, and office coordination activities. Handled client communication, reporting, and operational support.
Customer Relationship Manager
Swapnil India Marketing Pvt. Ltd.
Oct 2022 - Jan 2023 (3 months)
Managed customer relationships and ensured quality service delivery. Handled customer coordination and operational support activities.
Assistant Manager – Security & Head Stationery
InterGlobe Aviation Pvt. Ltd. (IndiGo)
Apr 2012 - Jul 2020 (8 years 3 months)
Managed aviation security operations and ensured compliance with aviation safety standards. Coordinated with BCAS, AAI, local police, and other stakeholders. Handled staff deployment, briefing, debriefing, and on-job training. Maintained operational reports and documentation for station activities. Oversaw stationery management for Northern Region and international sectors. Conducted dummy securit
Customer Service Executive
SpiceJet
Apr 2011 - Apr 2012 (1 year)
Provided customer service support and coordinated passenger handling operations.
Front Office Executive
Maya Academy of Advanced Cinematics
Apr 2010 - Apr 2011 (1 year)
Managed front office operations and customer interactions.
Customer Service Executive
Max New York Life Insurance Company
Oct 2009 - Mar 2010 (5 months)
Handled customer support and service-related activities.
Education
Degrees, certifications, and relevant coursework
Lucknow University
Bachelor of Arts, Arts
Completed Bachelor of Arts degree from Lucknow University in 2011.
U.P. Board
Intermediate, Science
Completed Intermediate education with Physics, Chemistry, and Mathematics from U.P. Board in 2007.
U.P. Board
High School, General
Completed High School education from U.P. Board in 2005.
Frankfinn Institute
Diploma, Aviation, Hospitality & Travel Management
Completed Diploma in Aviation, Hospitality & Travel Management from Frankfinn Institute.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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