Open to opportunities

Victor Nyaga

@victornyaga

Message

I improve customer support and AI training data through accurate service, annotation, and quality assurance.

Kenya

Message

What I'm looking for

I'm looking for a role where I can support customers or improve AI training data through accurate documentation, quality assurance, and process improvement while continuing to grow my technical and operational skills.

At Mogo Auto Limited, I handle high volumes of inbound customer calls, support financing applications, and maintain service levels above 90%.

I've assisted more than 100 customers with auto financing, logbook loans, and phone financing while maintaining a 5.0 CSAT rating. I document interactions in Webitel and Microsoft Power Apps and coordinate resolutions with internal teams.

At iMerit, I evaluated AI-generated images at more than 95% quality accuracy, reviewed transcripts, corrected timestamps, and completed annotation quality assurance to improve training datasets.

My transcription, team leadership, SAP logging, inventory, and administrative experience helps me deliver accurate work, improve workflows, and meet quality and productivity targets.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Mogo Auto Limited

May 2026 - Present (4 months)

Handled high volumes of inbound customer calls while maintaining service levels above 90%. Assisted over 100 customers with auto financing, logbook loans, and phone financing while maintaining a 5.0 CSAT rating.

Customer Service CRM Webitel Call Center Operations Data Capture

AI Data Annotator & Transcription Specialist

iMerit

Mar 2026 - Jun 2026 (3 months)

Evaluated AI-generated images with quality accuracy consistently exceeding 95%. Reviewed transcripts, corrected timestamps, and performed annotation tasks to improve dataset quality.

AI Data Annotation Image Evaluation Transcription Quality Assurance Data Labeling

Transcriber / Team Lead

Cognegica Networks

Nov 2023 - Mar 2024 (4 months)

Transcribed and segmented multimedia files with over 95% accuracy using Loft 2.0. Led a team of five transcribers, ensuring timely project delivery and adherence to quality standards.

Transcription Audio Segmentation LOFT 2.0 Team Leadership Quality Control Proofreading

Freelance Transcriber

Macgence Technologies

Aug 2023 - Nov 2023 (3 months)

Produced accurate transcripts while consistently meeting project deadlines. Reviewed completed work to improve quality and maintain formatting standards.

Transcription Quality Assurance Time Management

Assistant Operator

Kenya Pipeline Company

Sep 2022 - Dec 2022 (3 months)

Collected fuel samples for laboratory testing and monitored operational equipment. Recorded daily operational data using SAP, improving reporting accuracy.

SAP Data Recording Monitoring Operations Safety Compliance

Warehouse Attendant

Riva Petroleum

Sep 2021 - Nov 2021 (2 months)

Assisted with inventory control, stock reconciliation, loading, and warehouse organization. Maintained safe storage practices and supported efficient warehouse operations.

Inventory Control Warehouse operations Safety practices