Open to opportunities

Victor Mutai

@victormutai

Message

Customer service and transcription specialist with strong communication skills, accuracy, and reliability.

Kenya

Message

What I'm looking for

I am looking for a role in customer service or transcription where I can apply my communication skills, attention to detail, and professionalism. I value a supportive work environment, clear expectations, and opportunities to grow while delivering high-quality results.

I specialize in customer service and transcription, with a strong focus on clear communication, accuracy, and client satisfaction. I have experience handling customer inquiries professionally and transcribing audio and video content into well-structured, accurate text while meeting deadlines. I am detail-oriented, reliable, and continuously improving my skills to deliver high-quality results.

Experience

Work history, roles, and key accomplishments

Customer service agent

FastDial Business Solutions

Apr 2023 - Jul 2023 (3 months)

i. I was able to manage multiple delinquent accounts for debt collection efforts.

ii. Keep track off assigned accounts to identify outstanding debts.

iii Handle questions of complaints

Plan a course of action to recover outstanding payments.
iv. Negotiate payoff declines or payment plans

vi. Investigate and resolve discrepancies in payments.