Himalayas logo
VM
Open to opportunities

VICTOR MBITHI

@victormbithi

Dynamic customer service manager with over 10 years of experience.

Kenya
Message

What I'm looking for

I am looking for a leadership role that allows me to drive strategic change and enhance operational efficiency while fostering a positive corporate culture.

I am a dynamic customer service manager with over 10 years of experience in overseeing daily operational processes and leading teams to achieve significant revenue growth in international trade and supply chain environments. My expertise lies in formulating and implementing best-practice management principles, fostering a corporate culture that promotes ethics and sound corporate governance.

Throughout my career, I have successfully expanded customer bases, directed regional operations, and implemented profitability enhancement measures that have led to substantial boosts in net profits. I pride myself on maintaining open and effective dialogue with stakeholders, driving organizational improvements, and aligning business initiatives to support organizational goals. My commitment to operational excellence has resulted in a 95% employee satisfaction rate and significant operational cost reductions.

Experience

Work history, roles, and key accomplishments

IL
Current

Customer Service Center Manager

Intertek International Limited

Jan 2005 - Present (20 years 7 months)

Successfully expanded customer base by strategically sourcing new clients and leading pitch meetings, which contributed to a 45% increase in client engagement across East, Central, and West Africa. Directed daily regional operations, ensuring all processes were executed appropriately and cost-effectively, which streamlined operations and reduced operational costs by 30% within one fiscal year.

IL

Valuations Manager/ Marketing Coordinator

Intertek International Limited

Jan 2001 - Dec 2003 (2 years 11 months)

Secured new government contracts by conducting comprehensive market research and delivering tailored valuation advisory services. Streamlined the customs valuation process, resulting in a 15% reduction in processing time for over 5,000 annual shipments.

IL

Senior Pricing Analyst

Intertek International Limited

Jan 1998 - Dec 2001 (3 years 11 months)

Increased revenue annually through the development and implementation of optimized pricing strategies for Intertek's services in East Africa. Reduced customs duty disputes by 30% through meticulous research and analysis of product classifications under the GATT Valuation Code of the WTO.

Education

Degrees, certifications, and relevant coursework

KM

Kenya Institute of Management

Diploma in Marketing Management, Marketing Management

2005 - 2006

Completed a diploma program focused on marketing management principles and practices. Gained expertise in market analysis, strategic planning, and customer engagement.

KM

Kenya Institute of Management

Diploma in Purchasing and Supplies Management, Purchasing and Supplies Management

2003 - 2004

Undertook a diploma program specializing in purchasing and supplies management. Developed skills in procurement, supply chain optimization, and inventory control.

University of Nairobi logoUN

University of Nairobi

Bachelor of Arts, Economics and Political Science

1993 - 1998

Studied a comprehensive curriculum covering economic theories, political systems, and their interrelationships. Gained a strong foundation in analytical thinking and policy analysis.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
VICTOR MBITHI - Customer Service Center Manager - Intertek International Limited | Himalayas