VICTOR MBITHI
@victormbithi
Dynamic customer service manager with over 10 years of experience.
What I'm looking for
I am a dynamic customer service manager with over 10 years of experience in overseeing daily operational processes and leading teams to achieve significant revenue growth in international trade and supply chain environments. My expertise lies in formulating and implementing best-practice management principles, fostering a corporate culture that promotes ethics and sound corporate governance.
Throughout my career, I have successfully expanded customer bases, directed regional operations, and implemented profitability enhancement measures that have led to substantial boosts in net profits. I pride myself on maintaining open and effective dialogue with stakeholders, driving organizational improvements, and aligning business initiatives to support organizational goals. My commitment to operational excellence has resulted in a 95% employee satisfaction rate and significant operational cost reductions.
Experience
Work history, roles, and key accomplishments
Customer Service Center Manager
Intertek International Limited
Jan 2005 - Present (20 years 7 months)
Successfully expanded customer base by strategically sourcing new clients and leading pitch meetings, which contributed to a 45% increase in client engagement across East, Central, and West Africa. Directed daily regional operations, ensuring all processes were executed appropriately and cost-effectively, which streamlined operations and reduced operational costs by 30% within one fiscal year.
Assistant Operations Manager
Intertek International Limited
Jan 2003 - Dec 2005 (2 years 11 months)
Increased packhouse productivity by 18% within six months by developing and implementing streamlined production processes. Reduced operational expenses by 12% through strategic cost-saving measures and efficient resource allocation.
Valuations Manager/ Marketing Coordinator
Intertek International Limited
Jan 2001 - Dec 2003 (2 years 11 months)
Secured new government contracts by conducting comprehensive market research and delivering tailored valuation advisory services. Streamlined the customs valuation process, resulting in a 15% reduction in processing time for over 5,000 annual shipments.
Senior Pricing Analyst
Intertek International Limited
Jan 1998 - Dec 2001 (3 years 11 months)
Increased revenue annually through the development and implementation of optimized pricing strategies for Intertek's services in East Africa. Reduced customs duty disputes by 30% through meticulous research and analysis of product classifications under the GATT Valuation Code of the WTO.
Administrative Assistant
Lisa Ranch
Jan 1995 - Dec 1996 (1 year 11 months)
Provided administrative support and managed office operations. Assisted with various tasks to ensure smooth daily functioning.
Computer Typesetter
Office of the President
Jan 1992 - Dec 1993 (1 year 11 months)
Performed computer typesetting duties for various documents. Ensured accuracy and proper formatting of materials.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Management
Diploma in Marketing Management, Marketing Management
2005 - 2006
Completed a diploma program focused on marketing management principles and practices. Gained expertise in market analysis, strategic planning, and customer engagement.
Kenya Institute of Management
Diploma in Purchasing and Supplies Management, Purchasing and Supplies Management
2003 - 2004
Undertook a diploma program specializing in purchasing and supplies management. Developed skills in procurement, supply chain optimization, and inventory control.
University of Nairobi
Bachelor of Arts, Economics and Political Science
1993 - 1998
Studied a comprehensive curriculum covering economic theories, political systems, and their interrelationships. Gained a strong foundation in analytical thinking and policy analysis.
Availability
Location
Authorized to work in
Job categories
Skills
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