Open to opportunities

Victor Karume

@victorkarume

Message

Executive virtual assistant focused on exceptional customer experience.

Kenya

Message

What I'm looking for

I seek a role where I can provide executive support and elevate customer experience, using project and CRM systems to improve efficiency and client satisfaction while growing responsibility and impact.

I am an executive virtual assistant who blends customer experience expertise with organized executive support, managing calendars, communications, and projects to keep businesses running smoothly. I have implemented systems like Trello and CRM tools that improved response times and project completion rates.

I have hands-on hospitality and front-desk experience, boosted guest satisfaction and repeat bookings through personalized service, and trained staff on customer service protocols. I take pride in maintaining accurate client databases and streamlining onboarding to deliver consistent, measurable results.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Associate

Current

The Social House

Jan 2024 - Present (1 year 10 months)

Managed guest services and CRM-driven guest preference tracking, improving guest satisfaction scores by 15% and increasing repeat bookings by 10% through personalized service and staff training.

Customer Service CRM Software Communication Training Guest Relations Data Entry Research Skills

Current

Executive Virtual Assistant

Current

Victor Karume

Provided executive virtual assistance and customer experience support, managing calendars, communications, and projects to improve response times by 30% and reduce client onboarding time by 40%.