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victoria phillips

@victoriaphillips

Message

I am a proactive production support specialist optimizing operations and incident response.

United States

Message

What I'm looking for

I'm seeking a remote or hybrid production/operations support role where I can manage incident response, optimize workflows, and improve reporting. I value collaborative teams, clear SLAs, and opportunities to lead and train.

I am a proactive production support and operations specialist with experience resolving policyholder issues, managing task queues, and maintaining compliance documentation in fast-paced environments.

As an operations manager and dispatcher, I oversaw logistics, monitored KPIs, and trained staff to standardize workflows and improve efficiency. I have coordinated cloud transformation projects, led sprint planning, and streamlined reporting across IT and development teams.

I hold an M.S. in Computer Information Systems and practical skills in SQL, cloud platforms, CRM/dispatch systems, and Microsoft Office; Agile Project Management is in progress. I thrive in collaborative teams where I can optimize workflows, manage incidents, and support mission-critical applications.

Experience

Work history, roles, and key accomplishments

Current

Senior Assistant, Customer Support

Current

DXC Technology

Jan 2022 - Present (3 years 9 months)

Provided remote production support for policyholder systems, resolving incidents and managing multi-platform task queues to maintain SLA compliance and accurate documentation.

Incident Management Remote Monitoring CRM Documentation Microsoft Excel SQL SLA Management

Operations Manager / Dispatcher

AMEDAmbulance

Sep 2019 - Jan 2023 (3 years 4 months)

Oversaw logistics and scheduling for emergency medical transport, monitored KPIs, resolved operational issues in real time, and trained staff to standardize workflows and improve efficiency.

KPIs Staff Training Compliance CRM Operations Management Reporting

Communication Specialist II

Orleans Parish Communication District

Aug 2017 - Sep 2019 (2 years 1 month)

Delivered real-time operational support for public service communications, ensured resource allocation and resolved critical incidents under pressure.

Incident Response Resource Allocation Documentation CRM MS Office

Project Manager

Southern University Training Camp

Coordinated cloud-based upgrades and sprint planning for a digital transformation initiative, streamlining reporting and improving cross-team communication.

Project Coordination Cloud Migration Sprint Planning Reporting Agile Jira