Victoria Long
@victorialong
Customer care professional focused on problem-solving, troubleshooting, and customer-first outcomes through one-call resolutions.
United StatesWhat I'm looking for
I’m a Business Care Advocate with strong problem-solving abilities, excellent communication skills, and a “one call methodology” approach that helps customers find satisfactory solutions. I resolve multifaceted customer issues—including billing, change orders, equipment activations, and device troubleshooting—while advocating for what the customer needs.
Previously, I served as a Customer Care Supervisor where I provided leadership, coaching, and guidance to support performance and business decisions. I managed 24/7 scheduling coverage, interfaced with a software vendor for emergency support, and maintained on-call status to ensure operational continuity after hours.
Experience
Work history, roles, and key accomplishments
Business Care Advocate
US Cellular Inc. / T-Mobile
Jul 2014 - Aug 2026 (12 years 1 month)
Assisted customers in finding satisfactory solutions through a one-call methodology, resolving issues including billing, change orders, equipment activations, and device troubleshooting. Advocated for customer needs to ensure effective resolution of inquiries and problems.
Customer Care Supervisor
Diebold Inc.
Aug 2001 - Aug 2013 (12 years)
Provided leadership, direction, development, and coaching to associates while overseeing customer service performance and scheduling. Coordinated with a software vendor for emergency support and maintained on-call coverage to ensure operational continuity after hours.
Education
Degrees, certifications, and relevant coursework
Columbia College
Bachelor of Technology (unfinished), Technology
Pursued a Bachelor of Technology at Columbia College but did not complete the program.
Stark State College of Technology
Unfinished coursework, Computer Programming/Database
Studied computer programming and database topics at Stark State College of Technology but did not complete the program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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