customer success management, project manager, implementation consultant,
Victoria Atkinson
@victoriaatkinson
Healthcare Implementation Consultant | Experienced in driving customer success, project management
What I'm looking for
As a Healthcare Implementation Consultant at athenahealth, I help healthcare clients implement and integrate software solutions that improve their workflows and outcomes. I serve as the liaison between the product production team and the client, collecting data, building software, and conducting training sessions. I also travel to client sites to troubleshoot any issues during the Go-Live effort.
I am passionate about bringing static ideas dynamically to life, using my skills in UX/UI design, Figma, and metrics-driven approaches. I graduated from Designlab's UX Design Foundations course and Per Scholas' Computer Software Engineering program, where I learned how to create user-friendly and aesthetically pleasing interfaces. I am also actively pursuing a Professional MBA degree from the University of Georgia - Terry College of Business, where I hope to gain more insights into the business aspects of software development.
My life motto is to use one hand to receive and help myself, and the other hand to give and help others. I enjoy working with diverse and collaborative teams, and I take pride in contributing to projects that make a positive impact on people's lives. I am always eager to learn new things, challenge myself, and grow as a professional and a person.
Experience
Work history, roles, and key accomplishments
Healthcare Software Implementation Consultant
athenahealth
Sep 2023 - Present (1 year 9 months)
Proven expertise in managing customer success and patient accounts, achieving 95% CSAT scores through effective stakeholder engagement and project management. Skilled in data migration and enhancing digital platform engagement by 40% through innovative training.
Federal Healthcare Consultant
Oracle
Oct 2022 - Jun 2023 (8 months)
Facilitated the implementation of Cerner Health software for over 20 federal healthcare clients, achieving a 98% project completion rate. Conducted over 50 software integration training sessions, reducing post-Go-Live troubleshooting incidents by 30%. Ensured 100% resolution of issues during Go-Live efforts.
Education
Degrees, certifications, and relevant coursework
University of Georgia - Terry College of Business
Master of Business Administration
2023 - 2025
Elon University
Bachelor of Science
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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