Open to opportunities

Victoria Aderemi

@victoriaaderemi

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Customer support specialist delivering technical troubleshooting, CRM excellence, and customer retention.

United Kingdom

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What I'm looking for

I seek a remote or hybrid role where I can apply technical support and CRM expertise to improve customer satisfaction, drive retention, and support cross-functional teams.

I am a Customer Support Specialist with 4+ years delivering international support, technical troubleshooting, and sales enablement across phone, email, chat, and social media. I consistently use Salesforce, Zendesk, HubSpot, and Bitrix24 to manage tickets, resolve billing and technical issues, and coordinate with product and engineering teams to improve user experience and retention.

I have driven improved conversion and customer satisfaction in remote roles serving global clients, handled multi-channel communications, and supported sales through upselling and cross-selling. With an MBA and a background in client-facing roles, I bring clear communication, proactive problem solving, and dependable cross-functional collaboration to every position.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

TechForing Ltd

Dec 2024 - Present (10 months)

Provided first-line technical support for cybersecurity and privacy services across phone, email, and chat, using Zendesk and Salesforce to manage tickets and escalate product issues to engineering, improving customer satisfaction and retention.

Zendesk Salesforce Technical Troubleshooting Ticketing Customer Retention Escalation Management Cross Functional Collaboration

Travel & Customer Support Agent

ASAPTICKETS

Jun 2022 - May 2024 (1 year 11 months)

Handled inbound/outbound calls and processed payments to sell travel services, used HubSpot and Bitrix24 to manage pipelines and follow-ups, and increased conversion rates through proactive communication across global time zones.

HubSpot Bitrix24 Calendly Payment Processing CRM Management Remote Collaboration

Travel Support Agent

Flextree Limited

Mar 2021 - May 2022 (1 year 2 months)

Optimized travel arrangements and maintained accurate client records while engaging clients with tailored options to boost satisfaction and company revenue, and strengthened stakeholder relationships through consistent communication.

Customer Service Upselling & Compliance Ticketing Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Baku Business University

Master in Business Administration, Business Administration

2023 - 2023

Completed a Master in Business Administration at Baku Business University in 2023 focusing on strategic management and business administration principles.