Valentin Yovchev

Handles online bookings for all UK dealership sites, catching errors, fixing scheduling anomalies, and liaising with local teams. Maintains a strict end-of-day zero-backlog standard.

Handled a wide range of customer requests, ensuring timely responses and clear communication. Coordinated with engineers and internal departments to resolve cases efficiently.

Assisted business and individual users with DNS, email, and website configuration. Maintained detailed case notes in the CRM and ensured proper documentation of each issue.

Managed inbound calls, emails, and chats related to flights, hotels, and travel services. Focused on accuracy, empathy, and building rapport to ensure customer satisfaction.

Handled merchant account queries and transaction-related cases with precision and confidentiality. Ensured compliance with internal security standards and financial regulations.

Assisted users with account verification, transaction issues, and product inquiries. Communicated with international teams to resolve complex technical and security cases.

Responded to customer inquiries via phone, email, and chat. Adapted to fast-changing systems and high-volume workloads, building strong communication and customer care skills.

Studied Public Services, including modules on equality, diversity, inclusion, discipline, values, standards, and mental and physical wellbeing.

Studied IT, covering digital portfolio, computing in the workplace, computational thinking, technology business, and the online world.