Cosimo Damato

At TrustCloud, I managed complex identity-verification and account-related cases, investigated root causes, and coordinated resolutions with Product and Engineering teams.

I led an 8-person team in a high-volume international digital environment, conducting quality audits, monitoring KPIs, and implementing process improvements. I also redesigned onboarding and training processes to reduce new-agent ramp-up time, while improving user retention through support and engagement processes.

As an AI Data Trainer and AI Language Specialist at Outlier, I evaluate and rank AI-generated responses in Italian and English. I assess factual accuracy, reasoning, linguistic correctness, prompt adherence, and quality issues in large language model outputs.

My background also includes customer incident resolution, multicultural teamwork, and support for vulnerable groups across remote and international environments.