Open to opportunities

Vickneshwaran V

@vickneshwaranv

Message

I am a customer service and operations professional skilled in reporting and escalations.

India

Message

What I'm looking for

I seek an operations or customer-facing role using reporting and SQL to improve workflows, handle escalations, and collaborate across teams in a fast-paced, customer-centric company that values accuracy and continuous improvement.

I combine hands-on customer support experience at a high-volume contact center with operations and reporting ownership at a fast-paced startup. I have managed escalations, supported 150+ voice contacts weekly for North American customers, created tracking sheets and performance dashboards, and collaborated across teams to improve response workflows and reduce wait times.

I am proficient with Excel, Google Sheets, Google Workspace, basic SQL, and reporting tools, and I draw on training experience to clarify processes and boost team engagement. I approach work with empathy, clear communication, and a focus on accuracy, timeliness, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Operations Executive

Current

YourDOST

Jan 2025 - Present (1 year 5 months)

Managed day-to-day operations and reporting using Google Workspace tools; owned user escalations and collaborated with internal teams to drive timely resolution. Created and maintained tracking sheets and performance dashboards to provide actionable team insights.

Google Sheets Excel Dashboards Reporting SQL Customer Support

Customer Service Associate - Voice

Amazon

Jun 2023 - Dec 2023 (6 months)

Supported US and Canadian customers, handling 150+ voice contacts weekly and resolving bulky-item delivery issues through escalations and partner coordination. Maintained strong weekly performance metrics for accuracy and resolution time while improving response workflows.

Customer Support Escalation Management Coordination Metrics CRM Communication Troubleshooting

Teaching Assistant - Electrical Labs

Kalasalingam Academy

Dec 2022 - Apr 2023 (4 months)

Guided first-year students through electrical lab work and clarified core engineering concepts to improve understanding. Increased lab engagement through simplified explanations and hands-on support.

Lab Instruction Teaching Communication