Vickneshwaran V
@vickneshwaranv
I am a customer service and operations professional skilled in reporting and escalations.
IndiaWhat I'm looking for
I combine hands-on customer support experience at a high-volume contact center with operations and reporting ownership at a fast-paced startup. I have managed escalations, supported 150+ voice contacts weekly for North American customers, created tracking sheets and performance dashboards, and collaborated across teams to improve response workflows and reduce wait times.
I am proficient with Excel, Google Sheets, Google Workspace, basic SQL, and reporting tools, and I draw on training experience to clarify processes and boost team engagement. I approach work with empathy, clear communication, and a focus on accuracy, timeliness, and continuous improvement.
Experience
Work history, roles, and key accomplishments
YOOperations Executive
YourDOST
Jan 2025 - Present (7 months)
Managed day-to-day operations and reporting using Google Workspace tools; owned user escalations and collaborated with internal teams to drive timely resolution. Created and maintained tracking sheets and performance dashboards to provide actionable team insights.
AMSupported US and Canadian customers, handling 150+ voice contacts weekly and resolving bulky-item delivery issues through escalations and partner coordination. Maintained strong weekly performance metrics for accuracy and resolution time while improving response workflows.
Teaching Assistant - Electrical Labs
Kalasalingam Academy
Dec 2022 - Apr 2023 (4 months)
Guided first-year students through electrical lab work and clarified core engineering concepts to improve understanding. Increased lab engagement through simplified explanations and hands-on support.
Education
Degrees, certifications, and relevant coursework
IMIndian Institute of Technology Madras
Bachelor of Science, Programming & Data Science
2024 -
Grade: 7.38/10
Enrolled in Bachelor of Science in Programming & Data Science with coursework in Data Analytics, SQL, Statistics, and Python; GPA 7.38/10.
KEKalasalingam Academy of Research and Education
Bachelor of Technology, Electrical & Electronics Engineering
Grade: 8.58/10
Completed Bachelor of Technology in Electrical & Electronics Engineering with emphasis on circuits, power systems, and renewable energy; GPA 8.58/10.
Availability
Location
IndiaAuthorized to work in
Job categories
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