At Wengage, I monitored customer interactions, evaluated processes, and worked to ensure service met quality standards. I also gave employees feedback and held evaluation sessions to support the team's ongoing development.
Before that, I worked at Wengage as a Customer Service Representative & Senior Advisor. I supported new customer service employees as they applied their training in practice, gave feedback, identified areas for improvement, and tracked and reported their progress.
At Webhelp & Teleperformance, I handled customer questions about financial matters, bills, payments, contracts, and complaints. I aimed to improve the customer experience by providing appropriate support, advising customers, and identifying commercial opportunities where possible.
At De Mensa, I processed daily cash transactions and payments, prepared and checked financial statements, and maintained financial records. I also supported administrative work and helped reconcile cash differences.
