Wilhelmina Sno
@wilhelminasno
Efficient professional with expertise in quality assurance and sales.
SurinameWhat I'm looking for
As a Quality Assurance Lead with extensive experience in document imaging and desktop technology, I have honed my skills in coaching and supporting teams to achieve excellence. My role at IWG involves listening to calls, auditing, and providing feedback to agents, ensuring compliance with company standards.
Previously, I served as a Sales Supervisor at Link Marketing Solutions, where I coached sales staff and implemented business strategies that maximized sales. My background in customer relations and problem resolution has equipped me with the ability to effectively address customer needs and enhance product offerings.
Experience
Work history, roles, and key accomplishments
Quality Assurance Lead
IWG
Aug 2024 - Present (10 months)
As a Quality Assurance Lead, I listen to calls, coach agents, audit calls, score performance, and provide support to ensure high-quality service delivery.
Sales Supervisor
Link Marketing Solutions nv
Nov 2020 - Oct 2023 (2 years 11 months)
In my role as Sales Supervisor, I coached and trained sales staff, visited retailers for quality inspections, and assisted in implementing business strategies to maximize sales.
Trade Marketing Executive
Link Marketing Solutions nv
Sep 2015 - Nov 2020 (5 years 2 months)
As a Trade Marketing Executive, I introduced enhancements to existing products, consulted on product specifications, and advised on market conditions affecting sales.
Customer Service Agent
Telenamic
Mar 2012 - Sep 2015 (3 years 6 months)
As a Customer Service Agent, I built trust with customers by addressing their unique questions and resolving issues efficiently, ensuring satisfaction with product functionality.
Education
Degrees, certifications, and relevant coursework
Temps Teams
Quality Executive, Quality Assurance
2023 - 2024
Engaged in quality assurance and quality control activities in a fully remote environment.
Instituut voor de Opleiding van Leraren
Bachelor of Education, Education
2012 - 2015
Assisted employees to engage in quality assurance and quality control activities. Analyzed employee performance to verify compliance with company standards.
Tech stack
Software and tools used professionally
Availability
Location
SurinameAuthorized to work in
Job categories
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