At El Grano de Café, I opened a specialty coffee shop from scratch, hiring and training the team and setting up processes, budget, and analytics.
I managed daily customer-facing operations, service quality, and shifts. I coordinated orders, stock, inventories, and write-offs, and resolved day-to-day issues with customers, suppliers, and the team.
I built a bot for the café's Google Maps listing that monitored new reviews, replied automatically to positive reviews, and sent email alerts for negative ones. I also managed its Google Maps and Tripadvisor pages, content, and advertising.
Earlier, at Surf Coffee, I opened a coffee shop and developed regulations and checklists. My other experience includes candidate coordination and onboarding at Height Line Advertising Agency, accounting and monthly reports at Dobrykh Organization, and freelance design and photography.
