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Fabio Rabouille

@fabiorabouille

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Creative strategist and content producer with 2+ years of experience.

Canada

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What I'm looking for

I seek a dynamic role that fosters creativity and collaboration, offering opportunities for growth and innovation.

As a creative strategist and content producer, I bring over two years of experience in photography, video, graphic design, and social media. My expertise lies in storytelling, campaign design, and platform engagement, allowing me to create compelling content that resonates with audiences. I am fluent in French and proficient in Spanish, which enhances my ability to collaborate with diverse teams and clients.

In my freelance role, I have directed, shot, and edited video content for various platforms, utilizing tools like Adobe Premiere Pro and After Effects. I pride myself on managing the entire production process, from concept development to post-production, ensuring that the final product aligns with client goals and brand identity. My experience in customer service further enhances my ability to understand client needs and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Freelance Creative

Current

Freelance

Jan 2023 - Present (2 years 5 months)

Directed, shot, and edited video content for social media, music videos, and brand campaigns, utilizing Adobe Premiere Pro, After Effects, and DaVinci Resolve. Created photography and visual assets for product launches and digital marketing, managing pre- to post-production workflows independently.

Video Editing Photography Adobe Premiere Pro After Effects DaVinci Resolve Photoshop Capture One Content Creation Social Media Strategy

Barista / Sales Associate

Marché Saint-Laurent & La Cornetteria

Feb 2024 - Present (1 year 4 months)

Delivered fast, friendly service while preparing coffee, pastries, and food orders, maintaining café cleanliness and training new team members. Managed customer orders and feedback, contributing to positive online reviews, and handled payments using Square POS.

Customer Service Sales Square POS

Barista / Sales Associate

Marché Saint-Laurent & La Cornetteria

Mar 2023 - Present (2 years 3 months)

Provided fast, friendly service while preparing coffee, pastries, and food orders. Maintained café cleanliness and helped train new team members, ensuring compliance with health standards.

Customer Service Sales Square POS

Customer Success

WebHelp

May 2022 - Present (3 years 1 month)

Managed customer support through Zendesk, resolving order issues, refunds, and general inquiries via email and live chat. Logged and tracked escalations using Salesforce Service Cloud, maintaining detailed case documentation.

Customer Support Zendesk Salesforce Service Cloud CRM Email Support Live Chat Microsoft Teams

Sales Associate

Lozeau & Kanuk

Sep 2020 - Present (4 years 9 months)

Delivered product recommendations and guidance to customers, especially in photography and outerwear. Processed sales and returns using Lightspeed Retail POS and internal inventory software, maintaining CRM records.

Sales Customer Service Product Knowledge Lightspeed Retail POS Inventory Management CRM

Sales Associate

Lozeau & Kanuk

Sep 2019 - Present (5 years 9 months)

Provided product recommendations and guidance to customers, focusing on photography and outerwear. Helped organize in-store displays and handled merchandising updates, ensuring a positive shopping experience.

Sales Customer Service Product Knowledge Lightspeed Retail POS Inventory Management CRM

Fund-raising Agent

Donaction

Jan 2019 - Present (6 years 5 months)

Promoted NGO campaigns door-to-door, engaging donors through conversation and storytelling. Registered donor information using custom CRM software and tracked individual performance and goals.

Fundraising Sales Storytelling CRM Data Entry Google Workspace

Education

Degrees, certifications, and relevant coursework

Université de Montréal

Bachelor, International Studies

Majored in Cooperation and Development within the International Studies program. Gained comprehensive knowledge in global cooperation and development strategies.