Veronika Holovko
@veronikaholovko
Dedicated professional with expertise in customer service and administration.
What I'm looking for
As a professional with solid experience in administrative assistance and customer service, I thrive in environments that require effective communication and intercultural understanding. My background includes roles in telemarketing and customer support, where I have honed my skills in managing documentation and providing exceptional service to clients.
Currently residing in Zaragoza, I am fluent in Ukrainian, Russian, and English, which allows me to effectively assist international visitors, particularly from Eastern Europe. My functional Spanish skills complement my ability to engage with a diverse clientele, and I am committed to continuous improvement in my language proficiency and customer interaction techniques.
I am eager to join a team in the tourism sector where I can contribute my enthusiasm, linguistic skills, and dedication to enhancing the visitor experience. I believe that my background in teaching and my proactive approach to problem-solving make me a valuable asset in any customer-focused role.
Experience
Work history, roles, and key accomplishments
Recepcionista
Centro de Empleo
Jan 2020 - Present (5 years 6 months)
Managed user reception and handled documentation, ensuring smooth administrative processes. Provided user assistance and guidance, facilitating various administrative procedures.
Operadora de Telemarketing
PrivatBank
Jan 2018 - Present (7 years 6 months)
Conducted telemarketing sales of banking products to clients, achieving sales targets. Provided customer support across various time slots, ensuring client satisfaction.
Gestora del Centro de Contacto
PrivatBank
Jan 2016 - Present (9 years 6 months)
Managed customer inquiries and provided comprehensive support. Translated documents and communications into English, Russian, and Ukrainian.
Profesora de Inglés
Escuela Residencial de Niños
Jan 2014 - Present (11 years 6 months)
Taught English to students from 1st to 7th grade, developing their language skills. Prepared lessons, materials, and evaluations, and organized extracurricular activities.
Education
Degrees, certifications, and relevant coursework
YMCA
Curso de Español, Español
Participó en un curso de español en YMCA, enfocado en atención al cliente y resolución de incidencias en entornos multiculturales. Desarrolló habilidades de comunicación intercultural y empatía.
Universidad Nacional de Dnipro
Filología Inglesa y Literatura, Filología Inglesa y Literatura
Estudió filología inglesa y literatura en la Universidad Nacional de Dnipro. Adquirió conocimientos en lingüística, análisis literario y habilidades de comunicación en inglés.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Veronika?
You can contact Veronika and 90k+ other talented remote workers on Himalayas.
Message VeronikaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
