Open to opportunities

Veronika Holovko

@veronikaholovko

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Dedicated professional with expertise in customer service and administration.

Spain

Message

What I'm looking for

I am looking for a role in a dynamic team where I can utilize my language skills and customer service experience to enhance client interactions and contribute to a positive work environment.

As a professional with solid experience in administrative assistance and customer service, I thrive in environments that require effective communication and intercultural understanding. My background includes roles in telemarketing and customer support, where I have honed my skills in managing documentation and providing exceptional service to clients.

Currently residing in Zaragoza, I am fluent in Ukrainian, Russian, and English, which allows me to effectively assist international visitors, particularly from Eastern Europe. My functional Spanish skills complement my ability to engage with a diverse clientele, and I am committed to continuous improvement in my language proficiency and customer interaction techniques.

I am eager to join a team in the tourism sector where I can contribute my enthusiasm, linguistic skills, and dedication to enhancing the visitor experience. I believe that my background in teaching and my proactive approach to problem-solving make me a valuable asset in any customer-focused role.

Experience

Work history, roles, and key accomplishments

Recepcionista

Centro de Empleo

Jan 2020 - Present (5 years 6 months)

Managed user reception and handled documentation, ensuring smooth administrative processes. Provided user assistance and guidance, facilitating various administrative procedures.

User Reception Documentation Management Administrative Support Customer Service Multitasking

Operadora de Telemarketing

PrivatBank

Jan 2018 - Present (7 years 6 months)

Conducted telemarketing sales of banking products to clients, achieving sales targets. Provided customer support across various time slots, ensuring client satisfaction.

Telemarketing Sales Customer Service Communication Skills

Gestora del Centro de Contacto

PrivatBank

Jan 2016 - Present (9 years 6 months)

Managed customer inquiries and provided comprehensive support. Translated documents and communications into English, Russian, and Ukrainian.

Customer Service Translation Multilingual Communication

Profesora de Inglés

Escuela Residencial de Niños

Jan 2014 - Present (11 years 6 months)

Taught English to students from 1st to 7th grade, developing their language skills. Prepared lessons, materials, and evaluations, and organized extracurricular activities.

Curriculum Development Lesson planning Extracurricular Activities

Education

Degrees, certifications, and relevant coursework

YMCA

Curso de Español, Español

Participó en un curso de español en YMCA, enfocado en atención al cliente y resolución de incidencias en entornos multiculturales. Desarrolló habilidades de comunicación intercultural y empatía.

Universidad Nacional de Dnipro

Filología Inglesa y Literatura, Filología Inglesa y Literatura

Estudió filología inglesa y literatura en la Universidad Nacional de Dnipro. Adquirió conocimientos en lingüística, análisis literario y habilidades de comunicación en inglés.