Open to opportunities

Olabode Akinde

@olabodeakinde

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Data analyst with strong skills in customer support and data visualization.

Nigeria

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What I'm looking for

I seek a role that fosters growth in data analytics, emphasizing collaboration and innovation.

I am a dedicated data analyst with a strong background in Nutrition and Dietetics, complemented by certifications in Data Analytics. My journey began with an HND and ND in Nutrition and Dietetics, where I developed a keen interest in data-driven decision-making. Recently, I completed a certification in Power BI Data Analyst Associate, which has equipped me with the skills to analyze and visualize data effectively.

In my current role as a Customer Support Associate at Sphiderass Web Ltd, I handle over 30 customer calls daily, ensuring satisfaction through proactive strategies. My previous experience as a Data Analysis Intern at Africa Trainovation Consulting Ltd allowed me to clean and process data, achieving significant improvements in data quality and processing time. I am passionate about using data to drive insights and enhance stakeholder engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Sphiderass Web Ltd

Jul 2024 - Present (1 year)

Handled over 30 customer calls daily with prompt responses to minimize on-hold wait times. Ensured customer satisfaction through proactive strategies that prioritized addressing needs and resolving concerns.

Customer Service Communication Problem Solving Product Knowledge Conflict Resolution

Data Analysis Intern

Africa Trainovation Consulting Ltd

Dec 2023 - Present (1 year 7 months)

Cleaned and processed data using tools such as Excel, SQL, or Power BI, resulting in a data quality improvement of up to 85% and a reduction in processing time by 40%. Created visualizations and reports using tools such as Excel and Power BI to communicate insights to stakeholders, resulting in a 50% increase in stakeholder engagement and understanding.

Data Cleaning Data Analysis Excel SQL Power BI Data Visualization

Office Assistant

Federal University Of Technology, Akure

Sep 2021 - Present (3 years 10 months)

Provided administrative support by managing and assisting in handling special projects and assignments with data entry and maintaining databases. Managed calendars and scheduled meetings or appointments.

Administrative Support Data Entry Database Management Calendar Management Scheduling

Education

Degrees, certifications, and relevant coursework

The Federal Polytechnic Ilaro

Higher National Diploma, Nutrition and Dietetics

Focused on advanced principles of Nutrition and Dietetics. Gained expertise in dietary planning, food science, and public health nutrition.

The Federal Polytechnic Ilaro

National Diploma, Nutrition and Dietetics

Studied foundational concepts in Nutrition and Dietetics. Developed skills in food preparation, nutritional assessment, and community health.

Africa Trainovation Consulting Ltd

Certificate, Data Analytics

Completed a certification program in Data Analytics, specializing in Power BI. Acquired skills in data visualization, dashboard creation, and data modeling.