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Veronica Izaguirre

@veronicaizaguirre

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Apple Card Specialist at Teleperformance helping customers navigate Wallet and resolve account questions.

United States

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What I'm looking for

I’m seeking a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful.

At Teleperformance, I help Apple Card customers with account questions, monthly statements, and navigating the Wallet App. I also create cases for account errors and update customer records.

At Francesca’s Inc., I processed and entered 500+ invoices a week, coordinated accounts payable approvals, and resolved invoice discrepancies. I also trained new coordinators.

Earlier, I supported recruiting at Memco, Inc. by posting jobs, scheduling interviews, and entering paperwork. At Adhesive Services Company, I handled accounts payable processes and administrative tasks.

Experience

Work history, roles, and key accomplishments

Current

Apple Card Specialist

Current

Teleperformance

Jan 2024 - Present (2 years 10 months)

Answered calls and chats, assisted customers with account questions, and helped navigate the Wallet App. Created cases for account errors and updated customer accounts with new information.

Customer Service Account Management Digital Wallets Case Management Data Entry

Recruiter Assistant

Memco, Inc

Jan 2014 - Dec 2015 (1 year 11 months)

Reviewed applications, posted and updated jobs, and performed drug and safety tests. Verified employment through E-Verify and scheduled qualified candidates for interviews.

Recruitment Applicant Tracking E Verify Interview Scheduling Data Entry

Accounts Payable Coordinator

Francesca's Inc.

Jan 2011 - Dec 2013 (2 years 11 months)

Processed and entered 500+ invoices a week, ensured timely payment of vendor invoices, and audited employee expense reports. Responsible for weekly check runs and month-end/year-end close.

Accounts Payable Invoice Processing Expense Reporting General Ledger Accountant Vendor Management Training

Administrative Assistant/Accounting Clerk

Adhesive Services Company

Jan 2007 - Dec 2008 (1 year 11 months)

Responsible for accounts payable processes, weekly check runs, and collecting man hours. Managed phones, prepared W-9s, and maintained office supplies.

Accounts Payable Check Runs Office Administration Filing IRS Form W 9 Preparation