At D&S Agency, I manage concurrent projects and serve as the primary point of contact for stakeholder communications and resolutions. I also develop and implement workflows to improve consistency across teams.
At KnitCrate, I managed and trained the Customer Service department supporting three sister companies, developing KPIs, SOPs, and training materials. As Co-Founder of Cosmic Care, LLC, I provide virtual assistance, customer service, project management, and business consulting to small and mid-size companies.
