velencia jephtha
@velenciajephtha
I resolve billing and customer complaints while driving sales, retention, and service outcomes.
South AfricaWhat I'm looking for
I've built 14 years of call-centre experience across inbound and outbound service, sales, retention, complaints, and back-office billing. I currently investigate incidental billing and rebill cases at Foundever SA, create and post invoices, manage live Excel trackers, and support teams as 2IC.
At Capita SA on the British Gas PAYGE campaign, I progressed from customer service to Complaints Advisor, investigating complaints, seeking resolutions, and achieving a 90% complaint-resolution rate. I also supported billing, refunds, adjustments, cancellations, deliveries, troubleshooting, telesales, coaching, and floor SME responsibilities.
My background includes insurance sales at Mango5, customer relations and coastal sales at Fidelity ADT Security, and retail roles at Edgars and Checkers. I've earned awards for sales performance and appointments, and I'm motivated by growth, teamwork, accountability, and consistently strong customer outcomes.
Experience
Work history, roles, and key accomplishments
Back Office And Billing Associate
Foundever SA
Jun 2025 - Present (1 year 3 months)
Analyze accounts on Evolve, complete investigations, create and post invoices, and manage rebills. Act as 2IC, allocate work, and produce daily reports.
Education
Degrees, certifications, and relevant coursework
Cedar High School
Grade 12, General Studies
2005 - 2005
Awarded for most appointments in 2005.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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