Velankanni Rozario

I’m a results-driven, highly adaptable professional with 6+ years of experience supporting administrative operations, customer support, executive assistance, documentation management, and stakeholder coordination. I’m known for managing remote tasks efficiently, handling client communications professionally, and keeping workflows moving in fast-paced environments.

In my previous role at Life Insurance Corporation of India, I managed daily administrative and operational activities to ensure smooth office workflow and efficiency. I supported customers with policy services, documentation processing, account updates, and issue resolution—while maintaining accurate digital and physical records with confidentiality.

I also handled high-volume data entry, reporting, and documentation tasks with accuracy and speed. By coordinating with internal departments and team members, I helped support uninterrupted service delivery, and I provided technical and system-related assistance to reduce operational delays.

Alongside operations and support, I focus on process improvement—contributing to initiatives that enhanced workflow organization and service quality. I bring practical reporting and analytics skills using MS Excel, SQL, and Power BI, and I’m comfortable with remote collaboration and cross-functional coordination.