@varuntiwari1
Banking operations professional at Kotak Mahindra Bank who managed escrow accounts and daily payouts.
IndiaAt Kotak Mahindra Bank, I managed Nodal, PA Escrow, PPI Escrow, and NAM account operations. I processed daily payouts and supported merchant onboarding and payment workflows using Finacle and KASHPAY.
At Teleperformance (TransUnion CIBIL), I handle customer queries and support Key Account Managers serving enterprise customers. I also manage IP whitelisting requests, ID and OLM creation, and customer data submissions.
Work history, roles, and key accomplishments
Teleperformance
Mar 2025 - Present (1 year 7 months)
Handles customer queries through calls and email channels with focus on timely resolution. Supports Key Account Managers in servicing enterprise customers and managing relationships.
Managed Nodal, PA Escrow, PPI Escrow, and NAM account operations. Processed daily payouts and transaction-related activities with accuracy, and supported merchant onboarding and operational compliance.
MES Employees Co-operative Credit Society
Apr 2023 - Sep 2023 (5 months)
Processed loan applications and verified customer documentation. Assisted members with eligibility assessment and loan-related queries, and maintained records.
Motolocker
Dec 2021 - Feb 2023 (1 year 2 months)
Managed customer interactions, billing, inventory control, and sales support. Contributed to customer satisfaction through efficient service delivery.
Degrees, certifications, and relevant coursework
Post Graduate Certification Program, Banking, Financial Services, and Insurance (BFSI)
Completed a Post Graduate Certification Program in Banking, Financial Services, and Insurance (BFSI).
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce degree from the University of Mumbai.
Diploma, Web Designing
Completed a Diploma in Web Designing from DMTI Softpro Institute.
Software and tools used professionally
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