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Vartika Mishra

@vartikamishra

Customer Operations Specialist at TP resolving customer issues and improving service quality through efficient, SOP-led operations.

India

Message

What I'm looking for

I'm looking to apply my finance and operations management studies, customer operations experience, and process management skills to help optimize business performance.

At TP, I handle high-volume customer queries and provide quick, accurate resolutions while following operational guidelines and standard operating procedures. I work to meet service-level agreements and quality standards, and address complex issues by identifying root causes and de-escalating customer concerns.

As an Intern at Gramik®, I managed B2C interactions and streamlined daily workflows to support a seamless user experience. I'm pursuing an MBA in finance and operations management at SRM BUSINESS SCHOOL, LUCKNOW, and am interested in applying my customer operations and process improvement experience to business performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Specialist

Current

Jun 2026 - Present (4 months)

Handled high-volume customer queries in a fast-paced environment, delivering quick, accurate, and high-quality resolutions to maintain top-tier customer satisfaction (CSAT) scores.
Strictly followed operational guidelines and standard operating procedures (SOPs) to ensure zero-defect service delivery and team SLA compliance.
Actively identified root causes of customer pain points and de-escalated

Intern

Gramik®

Apr 2026 - May 2026 (1 month)

Managed end-to-end B2C interactions, resolving customer inquiries promptly and ensuring a seamless user experience.
Streamlined daily operational workflows and communication channels to maintain high service quality and efficiency.
Actively addressed user pain points, reduced query resolution time, and improved overall customer satisfaction.
Collaborated with internal teams to gather customer feed