Soumini Muthaiah
@souminimuthaiah
Customer support and operations professional improving user experience through complaint resolution and streamlined workflows.
IndiaWhat I'm looking for
At Ruthvika Kitchen & Spices Hull, I handled more than 40 customer inquiries each week across multiple channels and resolved complex complaints. I also processed over 90 weekly orders and reservations while conducting stock inventory audits.
During my internship at Nile Overseas, I streamlined export documentation workflows for 14 shipments, cutting processing time by 20%. I documented compliance procedures and researched five target markets to inform strategy.
At Laymen Ventures Agro Pvt. Ltd., I managed logistics from factory to customer across eight distribution routes, achieving 95% on-time dairy product delivery. I also supported data-informed digital and offline marketing campaigns.
I'm seeking to improve the user experience for a global talent marketplace. My background includes customer support, issue triage, process improvement, and business management studies at the University of Hull.
Experience
Work history, roles, and key accomplishments
Internship
Nile Overseas
Jul 2024 - Oct 2026 (2 years 3 months)
Streamlined export documentation workflows for 14 shipments, cutting processing time by 20%. Documented compliance procedures and researched 5 target markets to inform strategy.
Customer Service & Operations Assistant
Ruthvika Kitchen & Spices Hull
Oct 2025 - Jun 2026 (8 months)
Delivered high-standard service to premium clientele, managing 40+ multi-channel inquiries weekly and resolving complex complaints. Processed 90+ orders and reservations weekly while conducting stock inventory audits.
Course Representative
University of Hull
Oct 2025 - Apr 2026 (6 months)
Acted as a student liaison, facilitating communication between the student body and faculty to support curriculum improvements and academic initiatives.
Class Representative
PSG Institute of Advanced Studies
Jul 2023 - Apr 2025 (1 year 9 months)
Acted as a student liaison, facilitating communication between the student body and faculty to support curriculum improvements and academic initiatives.
Management Intern
Laymen Ventures Agro Pvt. Ltd.
Jan 2024 - Apr 2024 (3 months)
Managed end-to-end logistics from factory to customer across 8 distribution routes, achieving 95% on-time dairy product delivery. Supported data-informed marketing campaigns to increase brand visibility.
Education
Degrees, certifications, and relevant coursework
University of Hull
BA (Hons), Business Management with Logistics & Supply Chain
Grade: GPA: 3.72/5
Activities and societies: Relevant Modules: Supply Chain Analytics, Business Strategy, International Marketing
BA (Hons) Business Management with Logistics & Supply Chain, expected completion in July 2026.
Freshworks University
Certificate of Completion, Freshservice Advanced
Certificate of Completion for Freshservice Advanced, obtained in October 2026.
PSG Institute of Advanced Studies
BA (Hons), International Business
Grade: GPA: 4.35/5
Activities and societies: Relevant Modules: Marketing, Supplychain Management, Accounting and Finance
BA (Hons) International Business, completed in April 2025.
HP Life
Inventory Management, Inventory Management
Inventory Management certification, obtained in July 2025.
21K School
Higher Secondary, Higher Secondary
Grade: 77%
Higher Secondary education completed with 77% (Upper Class Honors UK Equivalent).
HubSpot Academy
Software Certification, HubSpot Service Hub
HubSpot Service Hub Software Certification, obtained in October 2026.
The Council Of Six Sigma Certification
White Belt, Six Sigma
Six Sigma White Belt certification, obtained in July 2025.
HP Life
Introduction to Digital Business Skills, Digital Business Skills
Introduction to Digital Business Skills certification, obtained in July 2025.
Velammal Vidyalaya
Secondary School, Secondary School
Grade: 82%
Secondary School education completed with 82% (Upper Class Honors UK Equivalent).
PSGIAS
Certificate of Appreciation, National & International Conference
Certificate of Appreciation for Highest Participation in National & International Conference, obtained in July 2025.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Interested in hiring Soumini ?
You can contact Soumini and 90k+ other talented remote workers on Himalayas.
Message SouminiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
