Open to opportunities

Chelsea Lemus

@chelsealemus

Message

Detail-oriented project operations professional with 6 years of experience.

United States

Message

What I'm looking for

I seek a role that fosters collaboration, values accuracy, and offers growth opportunities.

I am a detail-oriented and organized project operations professional with over 6 years of experience supporting cross-functional teams. My expertise lies in schedule coordination, document processing, budget verification, and data reporting. I pride myself on maintaining accurate records, optimizing workflows, and effectively communicating with internal stakeholders and vendors.

In my current role as a Lead Patient Experience Specialist at Sono Bello, I support clinical and administrative teams by coordinating patient care data and facilitating pre-surgical documentation flow. My proactive and collaborative approach has been recognized for driving accuracy in time-sensitive environments, ensuring compliance with institutional policies and Medicare guidelines.

Previously, I served as a Client Advisor at Burberry, where I acted as a communication bridge between various departments to align on performance metrics and operational excellence. My experience also includes working as a Buying Assistant at Ross Stores, where I compiled budget reports and financial projections to support inventory planning. I am committed to continuous improvement and mentoring others in cross-functional processes.

Experience

Work history, roles, and key accomplishments

Current

Lead Patient Experience Specialist

Current

Sono Bello

Jan 2022 - Present (3 years 6 months)

Supported clinical and administrative teams in coordinating patient care data, including cost analysis and reporting aligned with Medicare and institutional policy. Collaborated across multiple departments to resolve submission and documentation issues in alignment with compliance guidelines. Analyzed patient interactions and system feedback to streamline documentation workflows and maintain audit

Patient Care Coordination Data Analysis Compliance Documentation Management Workflow Optimization Medicare Policy

Client Advisor - Operations & Workflow Liaison

Burberry

Jan 2021 - Dec 2022 (1 year 11 months)

Served as a communication bridge between field operations, client services, and corporate stakeholders to align on performance metrics, issue resolution, and policy implementation. Coordinated updates to operating procedures and ensured alignment with national regulatory policies and vendor agreements. Partnered with internal teams to track KPIs, support team training, and ensure operational excel

Operations Management Policy Implementation Vendor Agreements KPI Tracking Customer Engagement Regulatory Compliance Workflow Liaison

Buying Assistant - Strategic Merchandising & Reporting

Ross Stores Inc.

Jan 2020 - Dec 2021 (1 year 11 months)

Compiled budget reports, financial projections, and product lifecycle forecasts to support inventory planning and departmental goals. Coordinated with external vendors to process purchase agreements and maintain audit-ready records for internal and compliance use. Delivered analytical reports to leadership to guide quarterly forecasting, trend identification, and policy alignment.

Inventory Forecasting Data Auditing Forecasting