At Knockouts Pizzas, I handled digital sales and customer service through WhatsApp and Instagram, following up with prospects and closing sales.
I recorded customer details, purchase histories, and order statuses in Salesforce CRM to support order tracking and customer retention. I also handled post-sale issues, complaints, and returns.
I coordinated orders from the first digital contact through billing, payment collection, and delivery coordination. My work also included cash reconciliation, operational invoicing, and basic digital content design.
