Vanessa Jeffries

I'm pursuing a Master of Science in Industrial-Organizational Psychology at Eastern Kentucky University, focused on people analytics, workforce research, employee assessment, and organizational effectiveness.

At Cardinal Health, I managed a healthcare account portfolio exceeding $9 million, investigated payment discrepancies, and reduced outstanding receivables by approximately 60% through process improvement and proactive account management.

At Teleperformance supporting Apple customers, I resolved technical, billing, warranty, and insurance concerns in a high-volume remote environment while meeting quality, productivity, and customer-service metrics.

I've also managed classroom operations as a substitute teacher and operated freelance photography and graphic design work, building strengths in documentation, stakeholder communication, confidentiality, scheduling, and adapting to changing needs.