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@caseymcgrew
Experienced professional in workforce management and operational analytics.
United StatesI am an experienced professional with over 5 years in intraday reporting, workforce planning, and operational analytics, primarily within the healthcare and education sectors. Currently pursuing an MBA with a focus on data-driven leadership, I excel in supporting HR and compliance initiatives through effective dashboard creation and stakeholder collaboration.
Throughout my career, I have been recognized for my ability to streamline workforce processes and support change initiatives with data-backed insights. My role as a Senior Workforce Management & Forecasting Analyst at HCSC Blue Cross Blue Shield involved leveraging real-time data to optimize staffing and maintain SLA adherence. I have also contributed to academic excellence as an Adjunct Instructor, achieving high student evaluation scores and fostering independent learning.
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Work history, roles, and key accomplishments
TUTarleton State University
Mar 2019 - Present (6 years 8 months)
Designed and delivered structured instructional content focused on performance development through individual forecasting and independent learning outcomes. Applied adult learning theory to design modular training programs for both live and self-paced delivery environments.
HSHCSC Blue Cross Blue Shield
Nov 2021 - Feb 2025 (3 years 3 months)
Leveraged real-time data and predictive analytics to make staffing adjustments during high-variance intervals, maintaining SLA adherence at 95% or above. Forecasted and aligned short- and long-term staffing needs for both FTE and BPO resources across multi-channel platforms, supporting SLA attainment and budget adherence.
JCJ.P. Morgan Chase & Co
Jul 2019 - Nov 2021 (2 years 4 months)
Supported onboarding and offboarding processes, including preparation of new hire paperwork, ID badge issuance, and employment verification responses. Maintained personnel files and internal HR records in compliance with records retention policies and audit protocols; ensured confidentiality and data accuracy.
Degrees, certifications, and relevant coursework
WUMaster's Degree in Business Administration (MBA), Business Administration
Currently pursuing an MBA in Business Administration with a focus on data-driven leadership, organizational strategy, and workforce optimization. The anticipated finish date is June 2026.
UMBachelor's Degree in Criminal Justice, Criminal Justice
Grade: 3.3
Obtained a Bachelor's Degree in Criminal Justice in January 2009, with a GPA of 3.3.
TUMaster's Degree in Criminal Justice, Criminal Justice
Grade: 4.0
Completed a Master's Degree in Criminal Justice in December 2017, achieving a perfect GPA of 4.0.
Software and tools used professionally
United StatesYou can contact Casey and 90k+ other talented remote workers on Himalayas.
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