Open to opportunities

Casey McGrew

@caseymcgrew

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Experienced professional in workforce management and operational analytics.

United States

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What I'm looking for

I am looking for a role that fosters growth, values data-driven decision-making, and promotes a collaborative work environment.

I am an experienced professional with over 5 years in intraday reporting, workforce planning, and operational analytics, primarily within the healthcare and education sectors. Currently pursuing an MBA with a focus on data-driven leadership, I excel in supporting HR and compliance initiatives through effective dashboard creation and stakeholder collaboration.

Throughout my career, I have been recognized for my ability to streamline workforce processes and support change initiatives with data-backed insights. My role as a Senior Workforce Management & Forecasting Analyst at HCSC Blue Cross Blue Shield involved leveraging real-time data to optimize staffing and maintain SLA adherence. I have also contributed to academic excellence as an Adjunct Instructor, achieving high student evaluation scores and fostering independent learning.

Experience

Work history, roles, and key accomplishments

Current

Adjunct Instructor

Current

Tarleton State University

Mar 2019 - Present (6 years 4 months)

Designed and delivered structured instructional content focused on performance development through individual forecasting and independent learning outcomes. Applied adult learning theory to design modular training programs for both live and self-paced delivery environments.

Instructional Design Adult Learning Theories Curriculum Development

Senior Workforce Management & Forecasting Analyst

HCSC Blue Cross Blue Shield

Nov 2021 - Feb 2025 (3 years 3 months)

Leveraged real-time data and predictive analytics to make staffing adjustments during high-variance intervals, maintaining SLA adherence at 95% or above. Forecasted and aligned short- and long-term staffing needs for both FTE and BPO resources across multi-channel platforms, supporting SLA attainment and budget adherence.

Forecasting Scheduling Data Analysis Power BI Excel Root Cause Analysis Workforce Management SLA Management SharePoint

Global Workforce Screening Analyst

J.P. Morgan Chase & Co

Jul 2019 - Nov 2021 (2 years 4 months)

Supported onboarding and offboarding processes, including preparation of new hire paperwork, ID badge issuance, and employment verification responses. Maintained personnel files and internal HR records in compliance with records retention policies and audit protocols; ensured confidentiality and data accuracy.

Onboarding Offboarding HR Compliance SOP Development Training Policy Implementation Workforce Management

Education

Degrees, certifications, and relevant coursework

Western Governors University

Master's Degree in Business Administration (MBA), Business Administration

Currently pursuing an MBA in Business Administration with a focus on data-driven leadership, organizational strategy, and workforce optimization. The anticipated finish date is June 2026.