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Vanessa Girardi Guerrini

@vanessagirardiguerri

Hospitality evaluator with Four Seasons and Ritz-Carlton experience, assessing service against Forbes Five-Star and Gold Standards.

Brazil

Message

What I'm looking for

I’m open to remote opportunities in hospitality evaluation, quality assurance, and linguistic QA or EN↔PT-BR localization.

At Four Seasons Hotel George V, I completed quality assurance audits and service evaluations as a Housekeeping Floor Supervisor, maintaining Forbes Five-Star property standards. At The Ritz-Carlton Hotel Arts Barcelona, I supported international guests and applied Ritz-Carlton Gold Standards.

Since 2018, I’ve taken on freelance English ↔ Brazilian Portuguese translation and proofreading, focusing on accuracy and natural, culturally appropriate phrasing. I also completed a translation mentorship with Canal do Tradutor.

Earlier, at Grand Hyatt São Paulo, I tracked guest feedback against brand standards and helped identify recurring service gaps. My experience also includes luxury hotel guest relations, travel reservations, and running Vanessa Girardi Cakes.

Experience

Work history, roles, and key accomplishments

Current

Career Break & Freelance Engagement

Current

Self-Employed

Jan 2018 - Present (8 years 9 months)

Took an intentional career break to focus on raising children while staying professionally engaged through freelance translation, business management, and professional development.

Translation Proofreading Business Management Professional Development

Sales Administrator & Client Relations Coordinator

Peggy Porschen Group Ltd.

Jan 2015 - Dec 2017 (2 years 11 months)

Managed sales administration across online shop, academic courses, and bespoke cake orders, ensuring accuracy and timely follow-through. Served as primary client contact and supported bespoke cake decoration on select high-profile orders.

Sales Administration Client Relations Order Management Communication Skills Coordination

Owner & Cake Designer

The Cake Boutique

Jan 2012 - Dec 2014 (2 years 11 months)

Founded and independently managed a bespoke confectionery business, overseeing the full cycle from client consultation to order fulfilment. Handled business administration including pricing, scheduling, and supplier sourcing.

Business Management Client Relations Order Fulfilment Pricing Scheduling Supplier Sourcing

Hotel & Travel Consultant

Prime Consultoria Hoteleira e Viagens

Jan 2010 - Dec 2012 (2 years 11 months)

Advised leisure and business travelers on hotel accommodations, flight bookings, and customized itineraries. Managed end-to-end reservations and provided concierge services, resolving complex travel disruptions for VIP and corporate clients.

Travel Consulting Reservations Booking Ticketing Concierge Services Customer Service

Food & Beverage Administrative Assistant

Grand Hyatt São Paulo

Jan 2008 - Dec 2009 (1 year 11 months)

Provided administrative support to the F&B Director and Executive Chef, coordinating across all F&B outlets and banqueting. Tracked and evaluated guest feedback against brand standards and maintained SOP documentation.

Administrative Support Customer Feedback Analysis SOP Documentation Microsoft Office

Front Desk Receptionist / Guest Relations

The Ritz-Carlton Hotel Arts Barcelona

Jan 2006 - Dec 2007 (1 year 11 months)

Provided high-touch hospitality for international high-net-worth guests, coordinating VIP check-ins/outs and special requests in alignment with Ritz-Carlton Gold Standards. Used Opera PMS for check-in/out, billing, and reservation management.

Guest Relations Opera PMS VIP Service Multilingual Communication Front Office Operations

Rooms Division Trainee

Four Seasons Hotel George V

Jan 2005 - Jul 2005 (6 months)

Completed a Rooms Division internship with focus in Housekeeping and rotation in Reservations. Performed quality assurance audits and service evaluations as Floor Supervisor, maintaining Forbes Five-Star standards.

Housekeeping Reservations Quality Assurance Service Evaluation Attention To Detail

Management Trainee / Executive Club Assistant

Sheraton Dongguan Hotel

Jan 2004 - Jul 2004 (6 months)

Managed high-touch VIP guest relations and check-ins/outs at the executive level using Opera PMS. Coordinated logistics and quality control for the Executive Club's daily premium operations.

VIP Guest Relations Opera PMS Quality Control Cross Cultural Communication

Housekeeping Trainee / Floor Supervisor

Beau-Rivage Palace

Jan 2003 - Jul 2003 (6 months)

Supervised floor-level housekeeping operations at an ultra-luxury historic property, coordinating workflow across multilingual teams. Conducted quality assurance inspections of guest rooms and public areas.

Housekeeping Supervision Quality Assurance Team Coordination Multilingual Communication