Vanessa Corona

Conduct outbound calls to Molina members to schedule appointments with Nurse Practitioners while meeting call-center metrics and maintaining high-quality customer service. Complete timely electronic medical record documentation, perform daily audits, and ensure HIPAA confidentiality.

Coordinated OB care by managing referrals and authorizations to ensure timely appointments for US visits and OB intake. Led ongoing coordination through monthly OB meetings and weekly MA meetings to improve patient care efficiency.

Provided welcome calls (inbound/outbound) to newly enrolled members and supported selection of PCP and plan partners when applicable. Completed health risk assessments, supported continuity of care and authorizations, and documented in QMEIS while verifying eligibility using AEVS/QNXT.

Managed daily operations across three departments while ensuring production and quality standards were met. Trained staff on plasma processing guidelines, monitored performance by scoring 10 employees weekly, and supported donor screening and plasmapheresis activities including venipunctures.

Verified patient insurance via Medi-Cal portals and managed eligibility workflows, including SSN protocol when required to offer medical family planning services. Checked in-network benefits using member ID and NPI, screened visit types, took vitals, and scheduled appointments.

Supported high-volume call center intake (100+ calls/day) by enrolling members in providers of choice, confirming insurance and IPA groups, sending messages to doctors, and assisting with referrals. Performed front-desk and medical assistant duties including greeting patients, checking in, verifying insurance, collecting copays, and performing blood draws, injections, and EKGs.

Worked in an OBGYN clinic completing patient vitals/rooming and supporting prenatal care including blood draws for 1st/2nd trimester patients and urine sample collection. Administered HPV and birth control injections and assisted with small outpatient procedures while maintaining organization under pressure.

Managed front-desk operations including greeting patients, answering phones, and responding to inquiries about services. Created patient accounts in Booker, scheduled appointments, performed filing, and supported billing and paperwork processes including faxing.

Provided medical assistant and reception support including administering injections, prepping IVs, and performing venipunctures. Handled payments and scheduling while maintaining organized charting and completing superbills and faxed paperwork.

Served as host, cashier, and expo by greeting and seating customers, taking phone orders, collecting payments, and delivering food to designated areas. Maintained customer service and fast-paced workflow during busy shifts.

Activities and societies: Hands-on training with multi-sample needles and winged infusion sets; vitaling and injections; learned appropriate needle sizes and injection sites.

Completed the phlebotomy program covering the order of draw, tube additives, and extensive hands-on venipuncture training. Completed a separate medical assistant program covering vitals and administering injections.