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Vanessa Angulo

@vanessaangulo

Drayage & intermodal operations coordinator at Lean Solutions Group, managing Amazon container shipments from port pickup through empty return.

Colombia
Message

At Lean Solutions Group, supporting Steam Logistics, I manage container operations across active Amazon intermodal lanes, coordinating port pickups, warehouse deliveries, rail movements, and empty returns.

I track container milestones in CargoWise and verify availability, holds, Last Free Day, and return eligibility across terminal, steamship line, and rail platforms. I also schedule warehouse appointments through Amazon Carrier Central and maintain shared Excel visibility trackers.

When holds, Customs delays, rail availability issues, missed appointments, or accessorial risks arise, I identify and escalate them with operational context to protect delivery schedules. I review accessorial charges and validate shipping records, including chassis splits, BOLs, PODs, and empty return confirmations.

My earlier work included remote customer support for InteleTravel, transportation operations support for Greyhound Lines and FlixBus, and procurement and logistics support at Gloriant Chemicals de Colombia S.A.S. I have studied International Logistics Management and International Business Administration at Institución Universitaria de Barranquilla.

Experience

Work history, roles, and key accomplishments

LG
Current

Drayage & Intermodal Operations Coordinator

Lean Solutions Group

Dec 2024 - Present (1 year 10 months)

Manage end-to-end container operations across 5 active Amazon intermodal lanes in the U.S., coordinating port pickups, warehouse deliveries, rail intermodal movements, and empty container returns. Create, reschedule, and cancel warehouse delivery appointments through Amazon Carrier Central at high volume while maintaining full data accuracy.

FC

Remote Operations Support Agent

Foundever Corporation

Jan 2024 - Dec 2024 (11 months)

Delivered high-volume customer support for a U.S.-based client via inbound calls, live chat, and email, managing issue resolution, escalation handling, and service recovery across concurrent cases in a fully remote environment. Maintained consistent written and verbal English communication standards across all customer touchpoints.

AI

Transportation Operations Support Specialist

Atlantic Quantum Innovations

Mar 2023 - Jan 2024 (10 months)

Supported real-time transportation operations for two major U.S. passenger carriers via phone, chat, and email, managing service requests, claims handling, and escalation resolution under strict time-sensitive conditions. Developed strong service recovery and escalation management skills through sustained high-volume customer interaction.

GS

Administrative Assistant & International Trade Intern

Gloriant Chemicals de Colombia S.A.S.

Aug 2022 - Feb 2023 (6 months)

Supported procurement operations by sourcing chemical products and developing supplier relationships, gaining foundational vendor coordination and supply chain management experience. Monitored purchase order fulfillment and logistics procedures as a supply chain assistant, tracking end-to-end operational milestones from order placement through delivery confirmation.

Education

Degrees, certifications, and relevant coursework

IB

Institución Universitaria de Barranquilla

Bachelor's Degree, International Business Administration

2025 -

Pursuing a Bachelor's degree in International Business Administration, expected to complete in the future.

SE

SENA

Quantitative Reasoning Strengthening, Quantitative Reasoning

2015 - 2015

Completed a course on Quantitative Reasoning Strengthening in 2015.

SE

SENA

Critical Reading Strengthening, Reading

2015 - 2015

Completed a course on Critical Reading Strengthening in 2015.

CO

CORCATEBA

Import Regime — Foreign Trade Seminar, Foreign Trade

2021 - 2021

Completed a seminar on Import Regime in Foreign Trade in 2021.

CO

CORCATEBA

Authorized Economic Operator (OEA) — Foreign Trade Seminar, Foreign Trade

2021 - 2021

Completed a seminar on Authorized Economic Operator (OEA) in Foreign Trade in 2021.

IB

Institución Universitaria de Barranquilla

Professional Technician, Foreign Trade Operations

2021 - 2023

Completed a Professional Technician degree in Foreign Trade Operations from 2021 to 2023.

IT

ITSA

Portuguese as a Foreign Language (Basic), Portuguese

2022 - 2022

Completed a basic course in Portuguese as a Foreign Language in 2022.

IT

ITSA

Pre-Intermediate English, English

2022 - 2022

Completed a Pre-Intermediate English course in 2022.

AI

Atlantic Quantum Innovations

FlixBus Operations Training, Operations

2023 - 2023

Completed FlixBus Operations Training in 2023.

AI

Atlantic Quantum Innovations

Greyhound Lines Operations Training, Operations

2023 - 2023

Completed Greyhound Lines Operations Training in 2023.

MI

MINTIC

Foundations of Artificial Intelligence, Artificial Intelligence

2024 - 2024

Completed a course on Foundations of Artificial Intelligence in 2024.

IB

Institución Universitaria de Barranquilla

Technologist, International Logistics Management

2023 - 2025

Completed a Technologist degree in International Logistics Management from 2023 to 2025.

BU

Bukplay

Essential Business Administration & Economic Vocabulary, Business Administration

2025 - 2025

Completed a course on Essential Business Administration & Economic Vocabulary in 2025.

BU

Bukplay

Essential Project Management Vocabulary, Project Management

2025 - 2025

Completed a course on Essential Project Management Vocabulary in 2025.

BU

Bukplay

Microsoft Word 365, Microsoft Office

2025 - 2025

Completed a course on Microsoft Word 365 in 2025.

BU

Bukplay

Lean Transformation Introduction, Lean Transformation

2025 - 2025

Completed a course on Lean Transformation Introduction in 2025.

BU

Bukplay

Essential Finance Vocabulary, Finance

2025 - 2025

Completed a course on Essential Finance Vocabulary in 2025.

BU

Bukplay

Business Model Canvas, Business

2025 - 2025

Completed a course on Business Model Canvas in 2025.

BU

Bukplay

Empathy in Professional Environments, Professional Development

2025 - 2025

Completed a course on Empathy in Professional Environments in 2025.

BU

Bukplay

Essential Customer Service Vocabulary, Customer Service

2025 - 2025

Completed a course on Essential Customer Service Vocabulary in 2025.

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