At LEAN STAFFING/DUNCAN & SON LINES, I monitor import shipments across ports and provide real-time track-and-trace updates to U.S.-based operations teams. I report port status, ETA changes, and transit milestones to support timely operational visibility.
I support customer service operations by sharing shipment updates and resolving operational inquiries. I also review shipment data and import documentation, escalating exceptions such as delays or missing information through internal procedures.
At ALIMENTOS AL CONSUMIDOR – GRUPO NUTRESA, I supported logistics operations across order fulfillment, warehouse activity, and delivery issue follow-up. As Logistics Supervisor - Operations & Projects, I participated in designing an internal contact and case management model to centralize customer inquiries and logistics incidents.
I’ve used SAP ERP, SIESA ERP, and SQL-based TMS platforms to validate operational data and maintain shipment and inventory records. My background also includes operational reporting, KPI reporting, and service level agreement management.
