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Juan josé Berdugo serpa

@juanjosberdugoserpa

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Logistics Coordinator at Edge Logistics managing U.S. freight shipments and end-to-end Track & Trace.

Colombia

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At Edge Logistics, I coordinate and monitor U.S. freight shipments, providing end-to-end Track & Trace support and maintaining accurate shipment visibility. I keep carriers, drivers, customers, and internal teams updated on pickups, ETAs, delays, and deliveries.

Previously, I supported freight coordination at Lean Solutions Group / Line Staffing and customer support for the DAT Load Board at DAT Freight & Analytics. I’m also studying Software Engineering at Politécnico Grancolombiano and have completed the Google Cybersecurity Professional Certificate.

Experience

Work history, roles, and key accomplishments

Current

Logistics Coordinator

Current

Edge Logistics

Aug 2024 - Present (2 years 1 month)

Coordinate and monitor freight shipments across the U.S., providing end-to-end Track & Trace support and maintaining accurate shipment visibility. Communicate with carriers, drivers, customers, and internal teams regarding pickups, transit status, ETAs, delays, and deliveries.

Logistics Coordination Freight Operations Track And Trace TMS Front Excel DAT Load Board Carrier Communication Client Communication Issue Resolution

Logistics Coordinator

Lean Solutions Group

Aug 2024 - May 2026 (1 year 9 months)

Supported U.S. logistics operations by coordinating freight shipments from pickup through final delivery. Prepared and assisted with freight quotes and shipment requests based on customer requirements.

Logistics Coordination Freight Operations Track And Trace TMS Carrier Coordination Client Communication Issue Resolution

Customer Service Representative

DAT Freight & Analytics

Sep 2023 - Jul 2024 (10 months)

Provided customer support to carriers, brokers, and transportation professionals using the DAT Load Board platform. Assisted customers with posting, searching, and managing available loads and trucks on the DAT marketplace.

Customer Service DAT Load Board Freight Operations Load Management Troubleshooting Communication Skills