Vanesa Lopez

I’m a travel-tech operations and guest experience analyst with a decade of experience in travel-tech and hospitality, focused on GDS monitoring, financial reconciliation, and supplier management. I help SaaS and fintech product teams keep data accurate, onboarding smooth, and partner performance strong through technically precise execution.

At Expedia Group, I directed hotel partner technical integrations, ensuring 100% data integrity during product loading and connectivity setup. I resolved complex booking discrepancies by coordinating with travel providers to obtain billing statements and folios, restoring $30K in potential lost revenue by halting double-bookings and fixing PMS-to-back-office mapping errors. I also served as an SME for advanced inquiries, exceeding partner resolution efficiency by 180% and maintaining 9/10 CSAT with clear, empathetic communication.

I’ve consistently improved end-to-end outcomes—such as restoring 70% search ranking visibility within 14 days by implementing a service credits program and advocating for quality score re-evaluation. Earlier roles strengthened my customer-facing and onboarding impact, including training new hires to reduce performance variance by 25% and delivering 80+ outbound calls daily with 9/10 CSAT and measurable conversions. I’m driven by operational excellence, SLA discipline, and empowering partners and users through impactful product education—recognized with the Elite Expedian Award Q3 2025 for consistent excellence in partner enablement.