Vamshi Kumar
@vamshikumar
Financial operations professional at Synchrony Finance managing 9+ processes across disputes, payment investigations, and reconciliation.
IndiaWhat I'm looking for
At Synchrony Finance, I manage 9+ financial processes, including billing disputes, payment investigations, reconciliation, promotional adjustments, and credit balance management. I review transaction histories and account data to investigate discrepancies and resolve cases accurately.
I analyze account data in Microsoft Excel and document resolutions in SharePoint to keep records accurate and audit-ready. I also work with cross-functional teams on escalated financial account issues in a compliance-driven environment.
At SYKES Digital Services, I supported the Just Eat Takeaway and Instacart platforms, resolving order discrepancies, delivery issues, and complaints. As a Subject Matter Expert, I mentored new agents; I also helped improve Instacart subscription retention by resolving account concerns and preventing cancellations.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
Synchrony Finance
Nov 2022 - Present (3 years 11 months)
Manage 9+ financial processes including reconciliation, billing disputes, payment investigations, promotional adjustments, and credit balance management. Investigate account discrepancies and resolve escalated cases in a compliance-driven environment.
Customer Service Representative (SME)
SYKES Digital Services
Oct 2020 - Mar 2022 (1 year 5 months)
Resolved 80+ customer cases daily while sustaining 95%+ CSAT and 98% quality compliance. Delivered end-to-end support for Just Eat Takeaway and Instacart platforms, resolving order discrepancies and delivery issues.
Education
Degrees, certifications, and relevant coursework
Sai Sudhir Degree and P.G. College
Bachelor of Commerce, Commerce
2016 - 2019
Bachelor of Commerce degree from Sai Sudhir Degree and P.G. College, completed in 2019.
Project Management Institute
Project Management Foundations, Project Management
Completed the Project Management Foundations certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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