Open to opportunities

Valerie Desire

@valeriedesire

Message

Dynamic Advertising Manager with expertise in customer success and engagement.

Zimbabwe

Message

What I'm looking for

I am looking for a role that fosters creativity and collaboration, where I can leverage my skills in marketing and customer engagement to drive results.

As an Advertising Manager and Customer Success Manager at Martha’s Vineyard Times, I have successfully managed social media accounts and crafted engaging posts that significantly boosted customer interaction. My efforts in leading the development of email marketing campaigns have resulted in a 15% increase in ad sales revenue. I pride myself on my ability to coordinate with clients and internal teams to ensure the timely creation and publication of advertising content, always adhering to deadlines and enhancing audience engagement through strategic content curation.

Previously, I served as an Executive Assistant and Social Media Manager at Martha’s Vineyard Adult Learning Program, where I grew the program’s social media presence and oversaw content updates for the website. My initiatives in creating newsletters and digital flyers led to a 25% increase in student participation in events. My experience as a Front Desk Supervisor at The Kelley House Hotel further honed my customer service skills, where I led a team to ensure exceptional guest experiences and developed Standard Operating Procedures to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Advertising Manager & Customer Success Manager

Current

Martha's Vineyard Times

May 2021 - Present (4 years 1 month)

Managed social media accounts and crafted engaging posts that boosted customer interaction and promoted local businesses and events. Led the development and distribution of email marketing campaigns to advertisers, helping increase ad sales revenue by 15%.

Social Media Management Email Marketing Content Creation Advertising Sales Campaign Management

Executive Assistant & Social Media Manager

Martha's Vineyard Adult Learning Program

Jun 2022 - Mar 2023 (9 months)

Managed and grew the program’s social media presence on Facebook, crafting posts, answering inquiries, and fostering student engagement. Oversaw content updates for the program’s website, ensuring timely and relevant information for students and faculty.

Social Media Management Content Management Digital Marketing

Front Desk Supervisor

The Kelley House Hotel

Oct 2020 - Jan 2022 (1 year 3 months)

Led a team to provide exceptional customer service, with a focus on clear and effective communication, ensuring positive guest experiences and repeat business. Developed and implemented Standard Operating Procedures (SOPs) that improved operational efficiency and streamlined communication between staff and guests.

Customer Service Team Leadership Standard Operating Procedures Event Coordination Communication

Communications & Marketing Assistant

University of Massachusetts Amherst, Studio Arts Building

Sep 2018 - Mar 2020 (1 year 6 months)

Curated and edited content for the department's weekly e-newsletter, ensuring timely delivery of important updates and events to students and faculty. Utilized email, phone, and digital flyers to disseminate event information, helping to ensure high attendance and participation in academic events.

Email Marketing Event Planning Customer Service Communication

Education

Degrees, certifications, and relevant coursework

University of Massachusetts Amherst

Bachelor of Arts, Communication

Studied various aspects of human communication, including interpersonal, organizational, and mass media. Gained skills in public speaking, persuasive writing, and media analysis relevant to diverse professional contexts.