At Citi, I lead a team of 13 analysts supporting CSIS Access Control operations across the Americas. I manage daily priorities, workload distribution, and performance while serving as an escalation point for complex access-related issues.
I conduct quarterly MCA audits, identify control gaps, and implement corrective actions to strengthen governance and reduce risk exposure. I also use root cause analysis and operational data to support sustainable remediation and improvement.
As an Access Control Analyst / Specialist, I supported physical access operations in a high-security banking environment, handling access requests, incidents, and service cases. I bring experience with ServiceNow, ProWatch, access management systems, and bilingual English-Spanish support.
