At Americas BPS (HP Inc.), I process client requests and multilingual documentation, generate and track contracts, and support timely activation after required validations.
I improve workflows by developing automations, maintaining process documentation, verifying data, and managing incidents with cross-functional teams. I also securely access international platforms through virtual environments and VPNs.
Previously at Grupo Gemas S.A.S, I coordinated advisory and training schedules, prepared operational performance reports, monitored contract compliance, and managed recruitment and onboarding.
My background in industrial engineering and industrial technology includes continuous improvement, logistics improvement plans, database management, pivot tables, sales performance, and secure handling of confidential information.
